Head of Wholesale and Developer Services

Anglian Water is looking for an exceptional strategic leader to take on one of our most influential senior roles Head of Wholesale and Development Services. This is your opportunity to shape the future of wholesale service delivery and development across one of the UKsfastestgrowingregions.

Why this role matters

Wholesale and Development Services account for over a third of Anglian Waters annual income underpinning our operational performance customer outcomes and regulatory success. Leading a talented team of over 150 colleaguesyoullinfluence national debates drive performance acrossour customerand businessmetrics (RMeXDMeXandBRMeX) and help us support regional growth of more than 700000 new homes in the next 25 years.

This is a pivotal strategic role that will set direction inspire transformation and shape how Anglian Water delivers safe efficientcustomerfocusedservices for years to come.

Key Responsibilities

As Head of Wholesale and Development Services you will:

• Setthe strategic direction for the Wholesale Market Services and Development Services aligning plansto Anglian Waters wider business strategy and regulatory obligations

• Lead and driveupperquartileperformance across key market measures (RMeXDMeXBRMeX) translating targets into clear prioritiesgovernanceand measurable outcomes

• Buildinfluentialrelationships withkey external stakeholders (egour regulators MOSL developers retailers NAVs)and other influential partners and represent Anglian Water in forums and negotiations

• Leadcommercialperformance and revenue recovery including robust forecasting financialcontroland delivery on an operating budget of 5m andmore than 400m annual cashfrom services

• Shapeand deliver strategies that support growth across the region enabling new connections and development delivery while reducing friction across the end-to-end value chain

• Provide visible inclusive leadership for 150 colleagues building capabilityengagementand succession across a matrixed operation model.Develop high-performing teams fostering a culture of safety wellbeing continuousimprovementand operational discipline

• Strengthen governance riskmanagementand controls ensuring compliant delivery of market and developer services and effective management of disputesescalationsand assurance activity

• Sponsor continuous improvement and digital transformation across people processdataand technology using insight (including smart meter and consumption analytics) to improve outcomes.

• Drive sustained reductions in business demand in line with regulatory commitments and government expectations embedding water efficiency and demand management into service delivery

• Collaborate across Anglian Water (Customer ExperienceDDaT Asset Planning FinanceHRand Operations) to align investment operationalcapacityand customer outcomes

• Champion a Safer Every Day culture ensuring health safety and wellbeing are integral todecisionmakingand operational delivery

Whatsuccess looks like

• Upper-quartile performance acrossRMeXDMeXandBRMeX

• Strong and trusted industry relationships

• Measurable reductions in business demand aligned to Ofwat and Defra goals

• A robust mature scalable business capability across people dataprocessesand technology

• A thrivingserviceledteam delivering excellence 24/7

Whowerelooking for

You will bring:

• Significant senior leadership experience in large complex organisations

• Deep knowledge of the water industry ideally with NHH or wholesale experience

• Strong strategiccommercialand regulatory acumen

• A track recordof leading multi-disciplinary teams and driving transformation

• Excellent stakeholder managementinternal/external andboardlevel

• Demonstrable ability to balance customer outcomesperformanceand affordability

• A passion for innovation continuousimprovementand digital capability

• The credibility and confidence torepresentAnglian Water at national forums

Ouremployeeoffer

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6% (maximum 12% company contribution)

• Car allowance

• Personal private health care

• Annual bonus scheme

• 30 days leave Bank Holidays

• Life Cover at 8x your salary

• Flexible benefits to support your wellbeing and lifestyle

Why Anglian Water

At Anglian Water wedontjust keep taps runningwe protect our environment support regional growth and care deeply about people.Youlljoin aforwardthinkingorganisation committed to: