Assessing Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Assessing Coordinator
Job No: 679070
Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 2
At Suncorp were passionate about delivering brilliant service and supporting our customers when they need us most. Were looking for an enthusiastic and motivated Assessing Coordinator to join our team someone who can manage complex workflows build strong stakeholder relationships and contribute to a seamless claims process.
As an Assessing Coordinator youll be accountable for managing the assessing workflow from claim lodgement through to vehicle repair. Youll be the key support contact for Assessors Repairers and Customers delivering exceptional service at every step of the journey. Your coordination helps reduce delays and gives customers peace of mind in a challenging time.
This role is a 6-month secondment.
What youll do:
- Deliver professional and empathetic service to customers assessors repairers and stakeholders
- Coordinate assessment bookings and manage workflows from lodgement through to repair
- Allocate assessments based on claim complexity customer needs and assessor availability
- Maintain accurate and up-to-date information in the Claim Centre system
- Identify and escalate risks sensitive claims or potential fraudulent activity
- Support assessors with administrative tasks
- Respond to inbound call customer queries complaints and requests within agreed timeframes
- Collaborate with internal teams and external partners to drive efficient claim outcomes
- Share performance updates customer insights and process improvement ideas with your leader
What youll bring:
- Proven experience in customer service roles
- Knowledge of general insurance and/or claims is desired
- Strong customer service mindset with empathy and care
- Excellent verbal and written communication skills
- Ability to build trusted relationships with internal and external stakeholders
- High attention to detail and strong analytical skills
- Resilient and proactive approach to problem-solving
- Comfortable working in a fast-paced flexible environment
Chase the sun apply online today
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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