Assessing Coordinator
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Assessing Coordinator
Job No: 679070
Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 2
In this fast-paced customer-centric position youll be the central contact point for assessing and towing enquiries from customers internal claims teams repairers and suppliers. Youll coordinate workflow across motor assessing towing providers and customer interactions playing a vital role in keeping our motor assessment process on track meeting service levels and ensuring claims are finalised smoothly.
This role is a 6-month secondment.
About Shannons
Shannons is Australias leading insurance provider for motoring enthusiasts. We are also one of Australias leading motorcycle insurance providers and support more than 1200 car and motorcycle enthusiasts events throughout Australia every year.
We are proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together we share a drive to make the complex simple and bring out customers peace of mind when it matters most.
What Youll Do
- Manage and process customer reimbursements
- Provide administrative and facilities support
- Identify opportunities to improve processes and service delivery
- Support and liaise with the repairer network
- Coordinate assessment bookings and ensure correct claim routing
- Assist with assessment and towing queries from customers repairers and internal teams
- Handle quote management and related administrative tasks
- Coordinate post-assessment and repair activities for customers
- Recommend improvements based on day-to-day role experience
What Youll Bring
- Experience in Motor Claims or Claims (motor repair or towing coordination experience highly valued)
- A passion for delivering exceptional customer service
- Working knowledge of ClaimCenter and solid computer skills (MS Office Suite)
- Strong multitasking and time-management capabilities
- High attention to detail and the ability to perform under pressure
- Excellent communication skills with the ability to tailor messaging to different audiences
- Sound customer and commercial judgement to positively influence business outcomes
Chase the Sun - Apply online today!
Need adjustments or support during the process Reach out confidentially at
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time
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