Computer Support Associate I Infrastructure

Ankeny, IA - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory maintenance or other service records--handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : ** Visa sponsorship is not available now or in the near future for this position**NOTES:1st shift (6am 3:30pm with flex start am) with minimal overtime50% desk work and 50% shop floorPossible use of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress codeCandidates must be able to lift up to 25 lbsThis team supports the Paton Ames and Clarion locations in addition to their home base in Ankeny. There is a possibility the candidate may need to drive to those locations (up to an hour away) frequency is up to DESCRIPTIONOperational IT support for the Des Moines Works factory in Ankeny including two off-site warehouses a test lab in Ames IA and the John Deere Paton factory in Paton IA. Position involves a mix of break/fix and project work dealing with computers printers scan guns and network equipment. Examples of work include: configuring/deploying computers scanners and printers. Replacing printer toner disposing of outdated assets troubleshooting and resolving computer related issues using ServiceNow queues. Responsible for effective e-mail communications and ability to create and maintain basicrecords such as asset management Responsible for recognizing problems with processes/operations and either resolving with established solutions or reporting to others those problems that fall outside the scope of this team. Maintains equipment supplies and data supporting processes or procedures Applies technical knowledge in support of improving processes or operationsJob Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts- 1 year or more IT experience preferred but recent college graduates will be consideredEducation Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent*City and state of current residence should be listed on the resume otherwise the candidate will be rejected*

Description: Computer Support AssociateProvides basic day-to-day operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities requir...

Description:

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : ** Visa sponsorship is not available now or in the near future for this position**NOTES:1st shift (6am 3:30pm with flex start am) with minimal overtime50% desk work and 50% shop floorPossible use of Deere Gator to get around the facilityMetatarsals are required on the first dayBusiness casual dress codeCandidates must be able to lift up to 25 lbsThis team supports the Paton Ames and Clarion locations in addition to their home base in Ankeny. There is a possibility the candidate may need to drive to those locations (up to an hour away) frequency is up to DESCRIPTIONOperational IT support for the Des Moines Works factory in Ankeny including two off-site warehouses a test lab in Ames IA and the John Deere Paton factory in Paton IA. Position involves a mix of break/fix and project work dealing with computers printers scan guns and network equipment. Examples of work include: configuring/deploying computers scanners and printers. Replacing printer toner disposing of outdated assets troubleshooting and resolving computer related issues using ServiceNow queues. Responsible for effective e-mail communications and ability to create and maintain basicrecords such as asset management Responsible for recognizing problems with processes/operations and either resolving with established solutions or reporting to others those problems that fall outside the scope of this team. Maintains equipment supplies and data supporting processes or procedures Applies technical knowledge in support of improving processes or operationsJob Requirements:- Knowledge of computing and networking concepts and fundamentals- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.- Knowledge of computer security policies and a general overall knowledge of computer security concepts- 1 year or more IT experience preferred but recent college graduates will be consideredEducation Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent*City and state of current residence should be listed on the resume otherwise the candidate will be rejected*