Content Design Senior Associate Technical Writer
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Job Summary
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.
As a Content Design Senior Associate in Digital Enablement you will play an important role in shaping customer experiences through content and building customer confidence across our products and services. Using your expertise in content design principles you will plan create and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency your influence will extend to product design architecture and functionality.
Job responsibilities
- Develop and implement content strategies for effective UX copyincluding UI labels tooltips instructional textmessagesand embedded contextual helpto support user journeys and actions for Digital Enablement products.
- Create update and maintain technical documentation glossaries and help guides to support users in navigating the Digital Enablement platform effectively.
- Establishand enforce content quality standards ensuring all materials areaccurate up-to-dateand alignwithCIBcontent style guides.
- Create content prototypes testcontent hypothesesandparticipatein design and product reviewsto provide clearrationale for your content design decisions.
- Adopt brand voice to produce clear concise and engaging content that communicates complex concepts effectively to diverse audiences.
- Analyze content performance metrics making data-driven recommendations for optimization and enhancement of user experiences.
- Influence stakeholders and manage relationships to overcome challenges and focus on delivering high-quality content.
- Effectively manage and prioritize tasks across multiple projects in a fast-paced environment.
Required qualifications capabilities and skills
- Applied experience in content design or equivalent expertise in writing and editing clear user-friendlyandaccessible content for technical digital products.
- Strong technical aptitude with the ability to work closely with productmanagersand engineers to translate complex technical concepts into contentthatseasy to understandforbusiness partners.
- Collaborative mindset workingwith the design squad (UIdesigners UX designersuserresearchers) to shape the futureofDigital EnablementConsole and related products. Youproactively communicate contributeideas and challengethinkingwithin the team.
- Experience in creating content architectures storytelling and clear and concise writing
- Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
- Experience with iterative design techniques incorporating user feedback and insights for continuous improvement.
- Portfolio demonstrating excellent content strategy and creation for digital products.
Preferred qualifications capabilities and skills
- Experience using design tools (e.g. Figma prototyping tools) and knowledge of end-to-end user-centered design processes.
- Familiarity with content management systems such as Adobe Experience Manager.
- Background that includes using Git for version control.
- Financial services or fintech product experience. B2B experience preferred.
Required Experience:
Senior IC
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
