Technical Success Manager II

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint were looking for passionate people to join our mission. If youre ready to help the worlds best companies optimize their digital applications we invite you to explore a career with us!

Your opportunity

As a Technical Success Manager II (TSM II) at New Relic you can optimize your blend of technical knowledge problem solving skills and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relics strategic direction and vision as well as promote and support new product directions on behalf of your customers.

You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships solving technical problems in real-time and owning own your account base from a technical perspective.

What youll do

• Own customer adoption onboarding and continued success at your customer base.
• Document adoption and success
• Lead all aspects of the adoption optimization and integration of New Relics products within customers business infrastructure
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customers business as well as their technical environment
• As this is a field-based role you will need to enjoy some travel extensive travel opportunities for those that want to.

This role requires

• Extensive pre or post-sales experience within the software industry.

• A proven track record of successfully managing and supporting enterprise-level customers in a pre or post-sales capacity.

• Strong technical background combined with a deep sales and customer-centric orientation.

• A proactive desire to learn and master new technologies.

• Demonstrated interest or prior experience with performance monitoring tools (including infrastructure application web/mobile or user experience).

• Exceptional organizational skills with the ability to maintain accurate up-to-date project plans and documentation.

• Professional fluency in English plus proficiency in at least one additional language (French Spanish Italian or Portuguese).

Bonus points if you have

• Familiarity in one or more of the following development languages - Ruby C Python Golang
• Exposure to and/or interest in cloud technologies: Kubernetes containers microservices DevOps CI/CD
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelors degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI-JM #LI-Remote

Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.

Our hiring process

In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.

Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.

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Manager