EUC Engineer (20 03 E)
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Job Location:
Letterkenny - Ireland
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with us at with the subject line: Application Support Request.
Job Type: Permanent
Location: Letterkenny GDC onsite (Irish Hours)
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
TCS seek an EUC Engineer to support key clients Letterkenny Ireland office to help with level 2 help desk support work.
Your responsibilities:
Your Profile
Essential skills/knowledge/experience:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us with the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Job Type: Permanent
Location: Letterkenny GDC onsite (Irish Hours)
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
- Collaborate with leading light of industry
- Gain access to endless learning opportunities
- Shape the future of TCS
TCS seek an EUC Engineer to support key clients Letterkenny Ireland office to help with level 2 help desk support work.
Your responsibilities:
- Resolving moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action escalates as necessary.
- Leverage the ServiceNow ticketing system to manage IT support requests and incidents and generate dashboard reports to monitor performance and identify areas for improvement.
- Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them.
- Use Service Now to document and track status of client inquiries coordinates appropriate response and follows up to ensure client satisfaction.
- Identify diagnose and troubleshoot workplace issues using Nexthink monitoring software to provide real-time visibility into the end-user computing environment.
- Hot hands support for networking tasks such as installing equipment into a rack and cable based on supplied cable matrix; rebooting equipment when requested; interfacing with vendors such as Cisco and telco carriers to complete installation and troubleshooting; coordinate with local and corporate team to diagnose and resolve complex problems.
Your Profile
Essential skills/knowledge/experience:
- Strong knowledge of Windows and Mac OS.
- Proficient in Microsoft platforms (Windows 365 Office 365 Azure Intune etc.).
- Experienced using diagnostic tools and ticketing applications.
- Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking
- Ability to handle specific questions implementing solutions and testing the outcomes to rule out common errors.
- Knowledgeable in Nexthink and other end-point analytic tools.
- Ability to use remote access tools to interact with clients computer sort through files and install/update software drivers to resolve issues.
- Skilled in identifying the symptoms of different problems and directing the clients to the proper feasible solution.
- B2 or higher fluency in English.
- Financial/Insurance industry experience is a plus.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us with the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Required Experience:
IC
Key Skills
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
