Data Center Engineer (20 03 F)
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Job Location:
Letterkenny - Ireland
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
If you need support in completing the application or if you require a different format of this document please get in touch with us at with the subject line: Application Support Request.
Job Type: Permanent
Location: Letterkenny GDC onsite (Irish Hours)
Careers at TCS: It means more
TCS is a purpose-led transformation company built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you it means more to make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
The Role
We seek a Desktop Support & Data Center Hands and Feet Support Engineer to provide onsite technical assistance for enduser computing environments and physical data center operations.
This role serves as the local technical presence to support desktop/laptop devices peripherals and critical data center infrastructure activities that require physical intervention. The engineer works closely with remote infrastructure network server and service desk teams to execute tasks safely accurately and within defined SLAs.
Your responsibilities:
Desktop Support Responsibilities
Provide Level 1 / Level 2 desktop support for end user devices including desktops laptops monitors printers and peripherals.
Perform IMACD activities (Install Move Add Change Decommission) for end user computing equipment.
Troubleshoot hardware operating system and standard application issues (Windows macOS as applicable).
Support user access issues including password resets MFA devices and basic network connectivity troubleshooting.
Coordinate with centralized Service Desk and resolver groups for escalations and incident resolution.
Maintain accurate incident requests and asset updates in ITSM tools (e.g. ServiceNow).
Provide white glove or VIP support when required.
Data Center Hands and Feet Responsibilities
- Provide onsite Smart Hands & Feet support for data center and IT infrastructure equipment when remote teams require physical intervention.
- Perform server and network device tasks including:
- Rack and stack of servers network and storage equipment
- Cabling (fiber and copper) installation labelling and cleanup
- Power cycling reseating components and LED/status checks
- Replacing hotswappable components (disks power supplies NICs)
- Assist with data center IMAC activities decommissioning and asset disposition.
- Escort vendors and ensure adherence to data center security and access policies.
- Monitor and report environmental or facility issues (power cooling cabling physical security) to facilities or infrastructure teams.
- Follow change management safety and compliance procedures during all data center activities.
Your Profile
Essential skills/knowledge/experience:
- Strong experience in Desktop Support IT Infrastructure Support or Data Center Operations.
- Handson experience with desktop/laptop hardware and common peripherals.
- Basic understanding of data center environments including racks power cabling and structured cabling standards.
- Familiarity with ITSM tools and ticketbased support models.
- Ability to follow written procedures and execute tasks accurately under remote guidance.
- Strong communication skills to coordinate with remote engineers and stakeholders
Desirable skills/knowledge/experience:
- Experience working in enterprise or financial services data centers.
- Exposure to server storage or network hardware from major OEMs (Dell HPE Cisco etc.).
- Knowledge of basic networking concepts (ports VLANs patch panels).
- Understanding of safety practices and access controls in secured data center facilities.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension health care life assurance laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race nationality ethnicity disability neurodiversity gender identity age physical ability gender reassignment sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview please contact us the subject line: Adjustment Request or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail Yahoo Mail and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.
Due to the high volume of applications we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Required Experience:
IC
Key Skills
About Company
We strongly believe global challenges need global solutions. We are continually engaging with our employees, clients, partners, public institutions, and community organisations across the world to step up and rise to the occasion. We are #OneTCS. A part of the Tata group, India's lar ... View more
