General Manager
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Four Points by Sheraton Suites Tampa Airport Westshore managed by StepStone Hospitality is a growing hotel management company focused on delivering exceptional guest experiences while fostering a culture of accountability collaboration and leadership development across its portfolio.
The General Manager (GM) is responsible for the overall leadership strategic direction and financial performance of the hotel. This role ensures operational excellence across all departments while driving revenue growth guest satisfaction and team engagement.
The ideal candidate is a hands-on leader with strong operational expertise financial acumen and a passion for hospitality excellence.
Key Responsibilities
Leadership & Operations
- Oversee all hotel departments: Front Office Housekeeping Food & Beverage Sales and Engineering
- Lead mentor and develop department heads and team members
- Ensure compliance with Marriott brand standards and company policies
- Act as the primary decision-maker for daily operations
Financial Performance
- Develop and manage annual budgets forecasts and P&L performance
- Drive RevPAR ADR and occupancy through strategic initiatives
- Control labor and operational costs while maintaining service quality
Guest Experience
- Ensure exceptional guest service and high satisfaction scores
- Monitor online reputation and implement service recovery strategies
- Maintain strong presence in the lobby and guest-facing areas
Sales & Revenue Strategy
- Partner with Sales & Marketing to drive group corporate and transient business
- Build relationships with local businesses and community stakeholders
- Analyze market trends and competitor performance
Compliance & Asset Management
- Ensure compliance with safety legal and brand requirements
- Maintain property condition preventative maintenance and capital planning
- Work with ownership and corporate leadership on long-term strategy
Qualification
- 510 years of progressive hotel leadership experience
- Previous General Manager or Assistant General Manager experience preferred
- Strong knowledge of hotel operations finance and revenue management
- Proven leadership and team development skills
- Marriott brand experience strongly preferred
- Bilingual in English and Spanish preferred
- Excellent communication problem-solving and organizational abilities
Preferred Skills
- Experience with select-service or all-suite hotel operations
- Knowledge of the Tampa market
- Familiarity with hotel systems (PMS revenue management tools etc.)
Benefits
- Competitive salary bonus potential
- Health dental and vision insurance
- 401(k) plan
- Marriott travel discounts
- Career growth opportunities within StepStone Hospitality
Stepstone Hospitality is an Equal Opportunity Employer committed to creating an inclusive workplace for all team members.
Required Experience:
Director
Key Skills
About Company
One of the premier hotel management companies, StepStone exists solely to enhance the value of our clients’ assets. Click here to learn more.
