Transition Lead – Global Operations
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Transition Lead Global Operations
Location: Cape Town (Onsite)
Salary: Market-related
About the Role
This role is responsible for leading end-to-end business process transitions across a global delivery footprint. The successful candidate will ensure seamless implementation of transitions drive operational excellence and build capability within the transitions function.
The role also involves contributing to new business pursuits by developing tailored solutions and leading transition delivery for new client engagements.
Key Responsibilities
- Manage end-to-end transition projects from solution design through to steady state
- Lead client engagements ensuring consistent and high-quality service delivery
- Work closely with onshore clients and internal stakeholders across functions
- Conduct process assessments and provide recommendations on re-engineering and offshoring feasibility
- Drive seamless transition execution across multiple geographies and teams
- Build and enhance capability within the transitions function
- Bring thought leadership to improve transition frameworks setup and implementation
- Support and lead new business pursuits including RFP responses and solution development
- Take ownership of transitions for new client engagements post-deal closure
- Contribute to business development within existing accounts
- Collaborate with internal stakeholders including Transitions teams Operations Quality Process Excellence and Program Leads
- Partner with enabling functions such as HR Recruitment Technology Compliance Legal Finance and L&D
- Engage with training teams and external vendors where required
- Act as the primary point of contact for client stakeholders throughout the transition lifecycle
- Present solutions transition plans and progress updates to clients
- Ensure effective communication and stakeholder alignment at all levels
Skills and Competencies
Technical Skills
Strong analytical and problem-solving skills
Solid understanding of BPO operations including enabling functions such as technology and pricing
Domain expertise within a specific industry vertical
Process Skills
Strong project and program management capability
Experience managing small to medium-sized engagements
Soft Skills
Excellent communication and stakeholder engagement skills
Ability to influence and gain buy-in from clients and internal stakeholders
Self-starter with a high level of initiative and innovation
Ability to operate in a dynamic fast-paced environment
Qualifications and Experience
Graduate or Postgraduate degree in any discipline
PMP or PgMP certification preferred
10 years experience predominantly within a BPO environment
Minimum 3 years experience in transitions
Proven program management experience
Valid US and/or UK visa advantageous
Key Skills
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
