Customer Architect (Forward Deployed Engineer) DevSecOps
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Job Summary
Harness is the AI Software Delivery Platform company led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B backed by leading investors including Goldman Sachs Menlo Ventures IVP Unusual Ventures Citi Ventures and more. As AI accelerates code creation the real bottleneck has shifted to everything after the code testing deployments application security reliability compliance and cost optimization. Harness brings AI and automation to this outer loop helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.
Powered by Harness AI and the Software Delivery Knowledge Graph the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.
Over the past year Harness powered over 185M deployments 82M builds 18T flag evaluations 8M security scans 9.1B optimized tests 3T protected API calls and helped manage $2.8B in cloud spend enabling customers like United Airlines Morningstar and Choice Hotels to accelerate releases by up to 75% reduce cloud costs by up to 60% and achieve 10x DevOps efficiency.
With a global team across 14 offices and 25 countries Harness is shaping the future of AI software delivery and were looking for exceptional talent to help us move even faster.
Position Summary
We are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in London.
In this role you will operate in a Forward Deployed Engineer model embedding deeply with customers to solve complex technical challenges accelerate adoption and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor working directly within customer environments to design implement and optimize solutions.
Harness is a multi-module DevSecOps platform spanning CI/CD cloud cost management feature flags security and more. As a Customer Architect you will work across multiple modules and domains helping customers adopt an integrated platform approach rather than point solutions.
Youll partner with engineering platform and security teams to modernize software delivery improve reliability and embed security into the development lifecycle.
About the role
Forward Deployed Customer Engagement
Embed with customer teams as a hands-on technical partner working directly in their environments to solve real-world challenges
Own the technical success of customer implementations across multiple Harness modules
Act as a bridge between customer teams and Harness Product & Engineering
Technical Delivery & Enablement
Provide hands-on guidance to integrate Harness into existing toolchains and processes
Design and implement CI/CD infrastructure and DevSecOps workflows tailored to customer architectures
Lead onboarding implementation and enablement programs to accelerate time-to-value
Multi-Module Platform Adoption
Drive adoption across the breadth of the Harness platform helping customers expand beyond initial use cases
Architect solutions that span multiple modules (e.g. pipelines infrastructure security cost optimization)
Guide customers toward a platform-centric approach rather than fragmented tooling
Strategic Advisory
Serve as a trusted advisor to engineering and platform leadership
Develop and execute success plans aligned to business and technical outcomes
Lead technical reviews and business reviews to demonstrate value and identify growth opportunities
Optimization & Insights
Analyze usage pipeline performance and adoption data to identify gaps and opportunities
Deliver actionable recommendations across technology processes and team practices
Proactively identify risks to adoption or retention and drive mitigation strategies
Cross-Functional Collaboration
Partner with Product and Engineering to influence roadmap based on customer feedback
Collaborate with Sales and Customer Success on expansion and renewal strategies
Contribute to best practices reference architectures and enablement content
About you
Experience
7 years in software engineering solutions architecture DevOps or technical consulting
Experience working in deeply technical customer-facing roles ideally in a forward deployed consulting or professional services capacity
Proven ability to lead complex implementations and drive customer outcomes
Technical Skills
Experience across multiple of the following:
Cloud & Infrastructure: AWS GCP Azure Terraform CloudFormation Linux
Containers & Orchestration: Kubernetes Helm Kustomize OpenShift
CI/CD & DevOps: Jenkins GitHub Actions GitLab CI Harness pipeline design
Languages & Scripting: Python Bash YAML (Go is a plus)
DevSecOps (preferred):
Secure pipeline design and policy enforcement
Familiarity with SAST DAST SCA or supply chain security concepts
Experience integrating security into CI/CD workflows
Core Competencies
Strong problem-solving skills with a hands-on builder mindset
Ability to operate across multiple technical domains rather than a single specialization
Excellent communication skills with the ability to influence both engineers and senior stakeholders
Comfortable navigating ambiguity and working in fast-paced environments
Curiosity and a strong commitment to continuous learning
Preferred Qualifications
Experience in roles such as Solutions Architect Customer Success Engineer Professional Services or Forward Deployed Engineer
Experience working with platform engineering or internal developer platforms (IDPs)
Relevant certifications (AWS Kubernetes Terraform etc.)
Exposure to security engineering or application security practices
Success Metrics
High adoption across multiple Harness modules within assigned accounts
Strong retention and expansion (AGRR targets)
Measurable improvements in customer delivery performance and efficiency
Customer satisfaction and overall account health
Work Location
- Hybrid Onsite in London with estimated travel 10-20% across the EU
Harness in the news:
- Accelerating Our Mission to Bring AI to Everything After Code
- Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
- How Harness runs 16 startups within a startup at scale Jyoti Bansal
- Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
- Harness has been named to the Inc. Power Partner list for software delivery success
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.
Required Experience:
Staff IC
About Company
Enhance DevOps with AI-driven CI/CD, feature flags, chaos engineering, and cloud cost management to secure & streamline software delivery.
