Senior Product Manager Dashboard & Enterprise Operational Platforms
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Marqeta is seeking a Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms to lead the strategy development and evolution of the systems that power financial operations at role owns the Marqeta Dashboard the core operational interface used by customers bank partners and internal teams to manage card programs investigate transactions handle disputes and monitor performance.
You will build the tooling that enables operations teams to run financial products efficiently and securely transforming complex workflows into intuitive scalable systems. This includes opportunities to introduce AI-driven automation improve operational visibility and reduce manual effort across the work cross-functionally with Engineering Design Risk Compliance CX and Data teams to deliver high-impact solutions that sit at the center of how Marqeta operates.
The Marqeta Dashboard is where operations happen. It is how customers run their programs resolve issues and gain control over their financial role defines how that experience evolves turning operational complexity into scalable intelligent systems that unlock efficiency visibility and growth.
This position is for an existing vacancy.
The Impact Youll Have
- Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms
- Build tools that streamline workflows across:
- Card and account management
- Transaction investigation
- Disputes and servicing
- Operational controls and monitoring
- Deliver dashboards and reporting that provide real-time operational visibility
- Design systems that support secure compliant financial operations (identity permissions governance)
- Integrate with enterprise systems (CRM case management support tooling data platforms)
- Identify and deliver AI-assisted workflows to improve efficiency and reduce manual work
- Partner closely with Engineering and Design to ship intuitive workflow-driven experiences
- Translate operational pain points into scalable product solutions
Who You Are
- 5-8 years of product management experience building enterprise software or operational platforms with a focus on tools for operations teams (support risk disputes program management)
- Strong technical product leadership experience working closely with Engineering and Design on complex systems with proven ability to simplify workflows into clear scalable product solutions
- Operational systems expertise hands-on experience building operational dashboards case management systems or support tooling; familiarity with platforms like Salesforce Zendesk or ServiceNow is a plus
- Domain knowledge in regulated environments experience with disputes fraud or compliance-related workflows with comfort operating in fast-moving highly regulated settings
- Strategic execution skills strong ability to define product strategy prioritize roadmaps balance competing priorities and drive end-to-end execution
- Exceptional product judgment able to balance customer needs compliance requirements and technical constraints while maintaining focus on business impact
- Cross-functional collaboration excellent communication and stakeholder management skills; operate comfortably across technical operational and business teams with ability to influence without authority
- Ownership mindset thrive in cross-functional environments take end-to-end ownership and are energized by improving how teams operate at scale
Nice-To-Haves
- Experience building multi-tenant platform products used across multiple customers or programs
- Experience driving 0 to 1 or major platform modernization efforts
- Strong understanding of data models reporting systems and analytics-driven products
- Experience working with real-time systems or event-driven architectures
- Experience introducing AI/ML or automation into operational workflows at scale
- Experience working directly with bank partners regulators or enterprise customers
- Track record of improving operational efficiency metrics (AHT resolution time cost to serve)
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment whether that be from home or at a company office. To support Flex First we calibrate pay to a competitive value according to working location.
When determining salaries we consider several factors including but not limited to skills prior experience and work location. The new-hire base salary range for this position reflected in CAD is: 108000 - 135000
We also believe in recognizing the contributions of our people. Thats why we award annual bonuses to eligible employees rewarding both individual performance and the success of the entire company.
Along with monetary compensation Marqeta offers
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual development dollars to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
Required Experience:
Senior IC
Key Skills
About Company
Transform your business with Marqeta's modern card issuing platform. Our open API platform allows businesses to instantly issue cards and process payments.
