Associate Help Desk Technician
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Provide initial employee support for technical inquiries received via phone email and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops desktops tablets and/or smartphones. Log or record support tickets and/or cases. For more complex issues transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime callback and on-call as required. REMOTE WORK is a possibility after Onsite training is completed. Perform other duties as assigned.
Responsibilities
- Provides technical assistance to computer system users.
- Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
- Maintains current knowledge of hospital information systems software networks and telecommunications technologies.
- Uses standard tools knowledge and experience to analyze diagnose and resolve problems.
- Contributes to evaluation and maintenance of existing support documentation.
- Completes assigned goals.
Specifications
Experience
- Call Center Experience a plus knowledge of Microsoft Office products Strong Customer Service Skills
Minimum Required
- 2 years experience or educational equivalent of Associates degree.
Preferred/Desired
- 2 years experience or educational equivalent of Associates degree.
Education
Minimum Required
Preferred/Desired
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
Preferred/Desired
Licensure
Minimum Required
- DRIVERS LICENSE (CURRENT)
Preferred/Desired
Required Experience:
IC
Key Skills
About Company
Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.
