Technical Support Specialist (Secret Clearance)
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Job Location:
Rancho Cordova, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We have multiple openings for Technical Support Specialists to staff our 24/7 helpdesk supporting US Department of Defense hardware software and network infrastructure. Openings are available for day night and swing shifts. This is a full-time position. You will provide technical support via phone and email for equipment operating worldwide. The supported equipment includes but is not limited to servers specialized appliances data collection systems sensors and networks.
Our current shift opening is for 00:00-8:30 am overnight which includes weekends.
This position requires a government security clearance; you must be a US citizen for consideration.
Responsibilities include but are not limited to:
- Diagnose and resolve hardware and software issues in a timely manner.
- Assist in documentation and resolution of cybersecurity related issues.
- Remotely apply patches updates and fixes to fielded systems.
- Quickly identify and troubleshoot network issues.
- Manage certificates for equipment on a secure network.
- Provide technical support to end users and maintenance technicians via phone and email.
- Work closely with engineering team to resolve complex problems.
- Accurately enter data into ticket tracking systems and asset management
- Monitor status of tickets to ensure that all customer requests are handled in a timely manner.
- Report status of tickets and parts to management during weekly meetings.
- Adhere strictly to DoD and other relevant government regulations and protocols concerning the transport storage disposal and dissemination of controlled unclassified and classified materials or information.
Qualifications :
Minimum Qualifications:
- US citizen with the ability to obtain a Secret security clearance
- High school diploma
- Associates degree in IT or related field
- 2 years of experience in technical support
- Ability to obtain DoD 8570 baseline certification to include at least one of the following: CCNA-Security CySA GICSP GSEC Security CE CND or SSCP.
- Fluent in written and spoken English.
Preferred Qualifications:
- Bachelors degree in related technical field.
- Experience in cybersecurity field
- Active Secret security clearance.
- Work experience on DoD contracts and maintaining equipment on DoD networks.
Additional Information :
Mesotech offers a comprehensive and generous benefits program including health insurance PTO and 401k. The base pay range for this position is $25 - $38 per hour DOE. Mesotech is an equal opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Mesotech International, Inc. ("Mesotech") is a rapidly growing engineering and manufacturing company in Sacramento, California that focuses on aviation related meteorological and industrial monitoring systems. With over 30 years of experience in systems design, software design, hardwa ... View more
