Customer Experience Manager Fresh
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Responsible for the execution of the company strategies (i.e DSO BMPL Productivity etc)
- Reporting to line manager and assist him/her in overall business results of the division / store.
- Lead and monitor the performance of department managers to achieve the expected level of productivity.
- Supervise and motivate teams to ensure high levels of customer service and operational excellence
- Oversee recruitment training and development of the department managers & store staff.
- Responsible for monitor sales trends and develop strategies to maximize sales
- Develop and implement processes to improve operational efficiency & productivity.
- Maintain inventory levels and ensure accurate record keeping.
- Responsible to ensure store policies and procedures are being followed Compliance.
- Responsible for QA compliance ensure the high standard of quality all the time.
- Responsible to maintain discipline in time keeping and professional attire
- Manage health and safety security and emergency systems capabilities and staff and customer awareness according to company policy and relevant law.
- Perform competitors promotions check to give on-going feedback on main competitors (retailers wholesalers etc.) per customer segment (HoReCa Trader O&I & CN) to Buying Department.
- Addressing customer complaints to understand customers needs and expectations and to propose solutions.
Qualifications :
Bachelors Or Intermediate with 6 years of experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
