Tenancy Progression Coordinator 7665
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Job Summary
Title:Tenancy Progression Coordinator
Contract Type:FixedTermupto5 months FT 35 Hours
Salary:34381per annumto 37570per annum(London Weighted Salary)dependingon experience
Reporting Office:Stratford London
Working Pattern: 3 days workingfrom the reporting office and 2 days working from home
Closing Date:6thApril 2026
Please click herefor the role profile
Benefitsinclude: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.
Join ourTenancy ProgressionTeam at L&Q:
We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent Intermediate Market Rent and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.
In this key role wearelooking for someone customer focused self-motivated with an interest in the London property market.
Reporting to the Tenancy Progression Manager the successful candidate will be part of a great new team supporting the customer journey for our tenants.
If this sounds like you we would love for you to apply!
Your impact in the role:
Managing customer databases and ensuringthey arekept up to date.
Taking customers details and qualifying their requirements.
Dealing with incoming lettings enquiries via phone and email.
Supporting customer through the tenancy referencing process.
Ensuring compliance and regulatory requirements related to lettings are adhered to.
Whatyoullbring:
Tenancy progression experiencein a public or privatesectororganisation withup-to-dateknowledge of London Lettings market and legislation
Strongadministrationskills with keen attention to detailand ability to work to strict processes
Exceptional customer service skills with theability torespond to challenges with sound judgement and effective problemsolving
Effective communication skills with ability to collaborate and manage stakeholder relationships
Exceptional organisational skills with proventrack recordof meeting orexceeding KPIs / targets
High levelof numeracy and excellent IT skills includingproficiencyinMicrosoftOffice and database systems
If yourequireany reasonable adjustments at any stage during this process including application stage please email
About L&Q:
Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorth Westof England.
People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.
At L&Q we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.
When we recruit we look at what really matters: your skills experience and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Findout morehere.
Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
Clickhereto find out more about L&Q and why you should join us!
Required Experience:
IC
Key Skills
About Company
L&Q, a leading residential developer & housing association, was founded over 50 years ago to create affordable, high-quality homes for better living.
