Dutch Customer Agent in Athens
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Your Journey as a Customer Agent!
Are you passionate about assisting others and handling travel-related challenges smoothly Join a collaborative and energetic team dedicated to delivering hassle-free travel experiences. This opportunity is ideal for detail-oriented and proactive individuals who enjoy providing excellent customer service.
About the Role:
As a Customer Agent you will be the main point of contact for customers needing assistance before during or after their trips. Through digital communication channels you will manage inquiries related to bookings itinerary adjustments cancellations refunds and general travel concernsensuring a smooth and positive experience for every traveler.
Key Responsibilities:
- Support customers via chat email and online platforms with various travel-related inquiries
- Handle bookings for flights hotels car rentals and activities including changes and cancellations
- Provide clear and accurate information on travel details entry requirements baggage rules and refund policies
- Assist with account-related issues payments and loyalty or rewards programs
- Identify urgent or complex cases such as delays or missed connections and escalate when necessary
- Accurately document all customer interactions in internal systems
- Collaborate with internal teams and external partners to ensure high-quality service
- Achieve performance targets related to service quality and response times
- Stay informed about travel policies destinations tools and process updates
Requirements:
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Greek residency card
- Skills: Strong analytical creative and communication abilities
- Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field
Benefits:
- Competitive Salary: Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Meal Allowance: Support for daily meals
- Onsite Work: Engage and grow in a collaborative office environment
Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
