Workplace Experience Associate

Santa Ana, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Were seeking a Workplace Experience Associate to work with our small but tactical team and support an office of over 1500 people as well as external visitors and this role you will own the reception experience by greeting all employees and guests answering phone calls and directing to the appropriate party receiving and sorting mail and delivering an overall white glove experience.

Youll report to the Workplace Manager and work onsite at our Santa Ana CA headquarters.

What Youll Do:

Greet visitors and assist with the check in & check out process print badges and notify hosts in a timely manner
Ensure the reception area break area conference rooms and supply stations are tidy and fully stocked
Answer and direct external phone calls with a high level of customer service and professionalism
Receive and sort mail and arrange employee pickup
Order office supplies in alignment with budgets and brand standards
First to respond to all Workplace and Facilities incoming tickets
Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit ordering food / snacks when applicable
Support vendors with access to the office and ensure they follow Collectors security protocols
Own team initiatives to include but not limited to; birthday and anniversary celebrations biannual team building outings holiday recognition events and game night and trade night events
Manage and audit Workplace created SOPs
Complete clerical and administrative tasks within the office to support daily operations
Work with the Concierge team to assist customers with pick-up and drop-off submissions
Assist with special projects for the Workplace Team

Who You Are:

Strong customer service skills with a white glove experience mindset
Detail oriented professional and a collaborative team player
Ability to work in a fast-moving environment often multitasking several priorities
Strong administrative organizational and analytical skills
Strong interpersonal verbal and written communication skills
Strong decision making skills with the ability to prioritize
Intermediate Google Docs Google Sheets and Google Slides experience is a plus
Ability to work cross functionally between teams and departments
Youre a hands-on can-do team player who thrives in a collaborative environment and eager to learn
Able to work comfortably independently but also work within a team

Physical Requirements:

Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms signals and verbal instructions
Lifting and Carrying: Ability to lift carry and move materials up to 25 pounds
Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate:

The reasonable estimated hourly rate for this position is $23. Actual compensation varies based on a variety of non-discriminatory factors including location job level prior experience and skill set.

Reasons To Join Us:

Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision
Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits.
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.

Required Experience: