Research Producer, Human Interface Design

The Role

Innovative design ideas are destined to be a catalyst to transform our automotive software and service experiences. The General Motors Human Interface Design team is dedicated to inventing designing and delivering our core software experiences in our vehicles and across our 1st party apps and branded websites.

Producersare responsible forenabling the operational frameworks of the research team including processes and best practices. This role will focus on building and scaling our knowledge assetstoolsand processes all of which are core components for how our research team executes its customer-first vision. This role requires strong attention to detail multitasking abilities and strong collaboration and communication skillsin order toimprove team cohesion increase efficiency and build a healthy operational framework for our research practice. Producers oversee a complex workflow in close collaboration with a team of specialists focused on delivering exceptional user experiences through research and implementation.

WhatYoullDo

Research Program Practice Management

• Lead and collaborate with cross-functional teams to design iterate and launch research programs at scale ensuring studies are aligned to design and product priorities.

• Utilize strong storytelling and synthesis skills to influence research intent and framing across specialized teams and levels within the Human Interface Design andresearchorganizations.

• Serve as an advocate for program and research-operations best practices across the organization strengthening cross-team relationships and promoting research influence to achieveoptimalcustomer and business value.

• Maintain and organize research repositories and shared spaces (including tagging folder structures and naming conventions)sofindings are easy to discover and reuse across HF Design Product and other partners.

Research Program Direction

• Lead end-to-end delivery of high-impact research initiatives ensuringtimelyexecution of studies that inform new features services and process improvements across a comprehensive product portfolio.

• Drive the evolution standardization and adoption of scalable research operations frameworks tools and methodologies to support multi-brand and multi-regional research needs.

• Champion enterprise-wide visibility into research roadmaps and outcomes communicating progress risks and impact to leadership and stakeholders tofacilitatealignment and support.

Research ProgramImplementation

• Ensure all research programs and studies are executedin accordance withdefinedobjectivesmaintainingrigorous standards for research quality participant experience ethics and schedule.

• Facilitate collaboration among research design product and engineering teams to proactivelyidentifyand resolve risks or impediments related to research planninglogistics tooling and integration of insights into decision-making.

• Support regional and partner teams in applying global research operations standards ensuring consistent execution of studies and adherence to governance privacy and data-handling requirements.

• Monitor and safeguard research qualityand insight reuse throughout the research lifecyclefrom intake and scoping through execution synthesis and post-launch measurementdriving continuous improvement and value realization.

• Help enforce consent privacy and datahandling guidelines across studies ensuring correct templates and flows are used for participant communications incentives and storage.

• Participate in process experiments retrospectives and research on research (e.g. internal surveys/interviews) to understand friction points collect feedback and help roll out incremental improvements.

Your Skills & Abilities (Required Qualifications)

• 35 years of experience in program and/or project management within UX researchand/or Human Factors.

• A track recordof improving or standing up research operations workflows (e.g. recruiting pipelines panel management templates intake processes repositories or governance).

• Handson experience partnering with researchers designers and/orproduct teams to plan and deliver studies that support software applications invehicle experiences and/or web products at scale.

• Familiarity with research tools and ecosystems (e.g. recruiting platforms survey/UT toolsinsightsrepositories consent/NDAs incentive processes).

• Strong storytelling and synthesis skills able to frame research goals operational tradeoffs and insight impact and influence how research is prioritized and used.

• Aportfolio that highlights your workflow process creative IQ and problem-solving abilities.

• Demonstrated commitment to inclusive and accessible research practices.

• Excellent written and verbal communication skills with proven stakeholder and vendor management experience.

• Outstanding organizational timemanagement and prioritization skills with the ability to thrive in a dynamic fastpaced environment and adapt to changing priorities.

• Ability to drive conversations navigate ambiguity and be selfdirected consistentlyidentifyingand implementing continuous improvements in research operations processes.

What Will Give You a Competitive Edge (Preferred Qualifications)

• 6 years of professional experience supporting vehicle-related research programs.

• Multi-brand or multi-region research operations experience including vendor or external partner management.

• Experience with OKRs KPIs or change management frameworks.

• Familiarity with automotive transportation or regulated product environments.