IT Operations Lead
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Lead our IT Service Desk to deliver exceptional support streamline operations and uplift technology experiences across the organisation.
Who We Are
iSelect and Compare the Market are trusted well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance energy and loans. Together we provide a seamless customerfocused experience that makes it easier for Australians to find the right products to suit their needs.
What Youll Be Doing
As our IT Operations Lead youll oversee the daytoday operations of our IT Service Desk ensuring endusers receive responsive reliable highquality support. Youll shape a unified service desk experience uplift processes and champion our HALO service management platform to streamline workflows and improve service delivery. Youll also guide the rollout of new technologies manage device lifecycles and lead a team committed to excellence.
You will:
Lead mentor and develop a team of Level 1 IT Service Desk Engineers
Act as the escalation point for complex incidents and highimpact issues
Monitor ticket queues balance workloads and ensure SLAs are consistently met
Optimise and configure HALO ITSM including workflow design and automation
Oversee device provisioning SOE consistency and desktop security compliance
Maintain service desk processes documentation dashboards and reporting
Collaborate across teams to drive continuous improvement and uplift user experience
Whats In It For You
At Compare the Market and iSelect were all about helping people make smart choices and joining us might just be yours. We offer an environment where your ideas are heard your contributions are valued and your growth genuinely matters. Collaboration is part of our DNA and youll be joining a supportive forwardthinking team where you can do meaningful work (and be recognised for it!)
Were guided by three shared values that shape how we work how we treat each other and how we show up for our customers Drive Noble Intent and All Together.
Plus we offer a range of great perks to help you thrive both in and out of work:
Vibrant and social community with annual celebrations family fun days and regular events
Flexible work arrangements including one day WFH each week or a 9day fortnight
Additional leave days (ME leave and Volunteer Day leave)
Option to purchase additional leave
Return To Work bonus for returning parents
Quarterly Awards and Recognition program
What Sets You Apart
Wed love to hear from professionals who:
Bring 78 years of experience in IT operations including at least 2 years leading a service desk or support function
Offer deep technical capability across Microsoft 365 Windows OS Active Directory mobile devices and remote support tools
Have hands-on experience with HALO ITSM (or similar) including workflow configuration and platform optimisation
Are process-driven customerfocused and able to communicate technical concepts clearly to nontechnical users
Sound like a good fit Lets talk
At Compare the Market and iSelect were proud to be an Equal Opportunity Employer and we embrace diversity.
This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.
All applications and personal information are kept confidential and securely stored in line with Australian privacy laws.
Key Skills
About Company
iSelect helps Australians compare and save on their insurance & utilities. Start comparing products from our range of providers by contacting us on 13 19 20
