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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in our Truist hubs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Gather formulate and define requirements to solve intermediate to complex messaging problems.

2. Engineer support and enhance enterprise messaging platforms including:

• Exchange Online
• Exchange SE (Subscription Edition) or 2019
• Microsoft Outlook (desktop web and mobile)

3. Design implement and maintain secure email and message hygiene solutions including:

• Cisco IronPort
• Proofpoint
• Secure Email Relay solutions

4. Administer and support enterprise messaging and compliance platforms including:

• Enterprise RightFax or similar e-faxing solution
• Global Relay (archiving supervision retention)

5. Monitor system health performance and availability to ensure SLA and uptime commitments are met.

6. Partner with Cybersecurity Risk Legal and Compliance teams to ensure messaging platforms meet regulatory security and audit requirements.

7. Support incident response root cause analysis and remediation for messaging-related issues.

8. Participate in platform upgrades migrations and modernization efforts aligned to Truists technology roadmap.

9. Develop and maintain technical documentation operational runbooks and standard operating procedures.

10. Contribute to automation and operational efficiency initiatives where applicable.

11. Provide Tier 3 support and mentoring to junior engineers as needed.

12. Participate in on-call rotation as required.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelors degree in Information Technology-related field or equivalent education and related training

2. Six years of experience or equivalent proficiency in application analysis and design

3. Excellent verbal and written communication skills

4. Ability to work independently or as a member of a team

5. Ability to direct and train other team associates

6. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

1. Experience in a financial services or other highly regulated environment.

2. Experience with Microsoft 365 administration beyond Exchange (e.g. identity security integrations).

3. Scripting or automation experience (PowerShell preferred).

4. Experience supporting large-scale highly available messaging environments.

5. Familiarity with audit risk findings and remediation processes.

6. Microsoft or messaging-related certifications (preferred but not required).

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.

Availability

Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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