Customer Service Associate (Marken)
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Customer Services Associate will deal with shipment and other service-related issues to provide an enhanced level of customer services and operational support.
Job Responsibilities
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Working with customers internal & external on daily basis with the aim of developing an excellent working relationship.
Working with clients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
Booking and processing booking requests within Markens internal database generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working all Marken offices and Outside Service Providers to ensure the logistic transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Markens internal database (where necessary).
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Preparing verifying and distributing country specific project documentation.
Filing and archiving where required.
Attending customer meetings and teleconferences when required.
Job Requirements
Skilled in use of Microsoft Suite (Excel Word and Outlook)
Knowledgeable with computers
Thorough understanding of freight forwarding industry
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours required. Weekend coverage required for this role in some cases.
Fluent communication skills in English
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide and supports cell and gene therapy logistics services from clinical to commercial while maintaining the leading position for Direct-to-Patient and Home Healthcare services biological sample shipments and biological kit production
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
About Company
United Parcel Service (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficien ... View more
