Customer Sustainability Project Manager
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Job Summary
About Us
We are DS Smith together with International Paper we are a global leader in sustainable packaging solutions and other fibre-based believe a better more sustainable tomorrow is possible with the right people who challenge and support one another to enact positive change. We employ more than 65000 colleagues in North America and Europe Middle East and Africa (EMEA) who are experts in innovationmanufacturing design sales sustainability supply chain and much more. Together with our customers we make the world safer and more productive one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
About the role
We currently have an exciting opportunity for a Sustainability Project Manager to join our EMEA Customer Sustainability Team. This role is customer-facing and crucial for coordinating a large variety of sustainability projects initiated by our customers ideal for a more experienced Project Manager with an ambition to start up a new project delivery framework.
The sustainability ambitions of our customers are very high and constantly evolving. Therefore this role is in place to ensure we have the correct processes tools and governance to efficiently triage set-up manage track and report on these projects and initiatives.
KEY RESPONSIBILITIES:
Set up own and manage a new Customer Sustainability project delivery framework encouraging rigor and more structured ways of working
Support the Customer Sustainability Engagement Lead to convert identified customer needs into appropriately structured projects
Develop own and keep a running log of on-going customer projects
Communicate key milestones to help plan and allocate upcoming resources hold regular meetings to review projects and requests
Hold owners accountable to the deadlines committed following up and escalating; raising possible issues and supporting the Engagement Lead to escalate and take action on any concerns with service levels
Develop a customer-facing interface for reporting project status updates and templates for meeting minutes for use in customer sustainability calls and meetings ensuring that customer expectations for communication as well as key inputs from customers are clearly established and documented
Support the annual account planning process.
About You
Degree in Business/Marketing MBA or equivalent
Good understanding of and interest in sustainability
Proven project management experience in a Sales environment with business acumen and commercial experience including experience with large customer facing projects building new processes and tracking tools from scratch and managing complex projects with digitally driven solutions
Ability to intelligently operate and navigate in a multinational matrixed corporation with high credibility communication and influencing skills
Demonstrated open attitude of highly collaborative and agile delivery approaches with lots of moving parts and change. Able to grasp analyse and initiate actions on a wide range of topics to meet deadlines with clear results
Experience of industries such as Packaging FMCG Retail or eCommerce is an advantage
Project Manager certification (Prince2 / PMP / MSP) is preferred
PowerBI familiarity and experience an advantage
Benefits:
Competitive salary
Discretionary bonus
Car allowance
25 days holiday plus bank holidays
Private Medical Insurance
Pension scheme life assurance and income protection
Employee Assistance Programme
Employee Discounts
Cycle to work scheme
Location: UK/ London (Paddington) hybrid
To fulfil our purpose of redefining packaging for a changing world we aim to build a diverse motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly differences are valued and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds bring different perspectives ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply even those not meeting all criteria.
#LI-TG
Required Experience:
IC
Key Skills
About Company
DS Smith is an international packaging company, offering sustainable, plastic-free packaging, integrated recycling services, and sustainable paper products.
