Intelligence Coordinator (12 Month FTC)
Share
Job Location:
Haywards Heath - UK
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Are you passionate about uncovering hidden insights and driving impactful decisions Do you thrive in dynamic environments where every piece of information counts If so we have the perfect opportunity for you!
Were looking for an Intelligence Coordinator to join our Claims and Fraud department in Haywards Heath West Sussex on a 12-month fixed term contract opportunity. Youll undertake general administration duties for Counter Fraud Services department in a timely manner and responsible for the management of external data requests submitted under the Data Protection Act for the prevention and detection of crime.
Working flexibly youll spend 4 days at home and 1 day in the office - if you prefer to be in the office more thats good with us too.
Youll be a great fit for the role if you have these skills:
Communication: Clear and effective communication is vital for conveying findings and collaborating with colleagues
Attention to detail: Accuracy in data collection and analysis is critical to avoid errors that could impact decisions
Problem solving: Youll have the ability to identify issues and develop effective solutions
Analytical: Ability to analyse a variety of data and identify patterns and insights
Intrigued Read on to find out what youll be doing.
Whats involved:
Youll log and triage incoming work for the SIU team (such as DPA requests and research reports)
Youll respond to Data Protection Act requests made under Schedule 2 Part 1 Paragraph 2 of the Data Protection Act 2018 for fraud prevention and detection purposes.
Youll produce written witness statements for criminal prosecutions with attendance at court where required.
Youll manage the fraud intelligence repository to include data input quality retention and disposal referring to the Fraud Team Leader as necessary.
Youll load intelligence data to relevant industry fraud databases.
Youll assist with policy/claims reviews and basic analysis identifying and referring suspect claims and policies to the relevant Counter Fraud Teams.
Youll monitor and record daily declines from fraud databases and escalation to the Intelligence Manager where appropriate.
Youll work basic IFB (Insurance Fraud Bureau) reports and providing feedback to the IFB as required.
Youll undertake desktop research and produce written research reports if required.
Youll maintain the SIU teams policy and claim referral records ensuring data is updated and accurate.
Youll respond and triage emails sent to the Intelligence team directing them to the relevant Intelligence Analysts.
Youll conduct DVLA Keeper checks using the KADOE system on behalf of Claims and Fraud teams.
Youll provide support to the Intelligence Analysts and Fraud Team Leader.
Youll ensure compliance with company financial crime procedures and related policies.
Youll meet agreed fraud KPIs and targets.
Youll adhere to and consider all regulatory requirements at all times including TCF DPA and AML.
Youll be compliant with health and safety policies at all times.
Youll ensure compliance with Company and other relevant standards/regulations at all times.
Experience & knowledge:
Experience of working in an administrative role
Previous experience in the motor insurance industry an advantage
Experience of working in a fraud environment (Desirable)
Some knowledge of fraud intelligence handling practices
Basic understanding of all aspects of motor insurance
Knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
Skills & qualifications:
Good communication skills both verbal and written.
Excellent organisation skills and attention to detail
Good numeracy and literacy skills.
Good Microsoft Office skills (Outlook Word Excel).
Good report writing skills.
So what are you waiting for Apply today!
What can we do for you
People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.
Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.
Required Experience:
IC
Key Skills
About Company
Find your next job with First Central, a fast-growing UK insurer and innovator in data, which has offices in Sussex, Manchester, Guernsey and Gibraltar.
