Banking Operations Procedure Advisor

Zions Bancorporation is one of the nations premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of The Most Powerful Women in Banking. Our customers consistently vote us as the best bank in our local markets. We value our employees and we are committed to search out recognize and create fulfilling opportunities for outstanding people within our organization rewarding them for their contributions to our success. We recognize that banking is a local business and that to be successful we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one 11 bank holidays profit sharing and company-matched 401(k) contributions Zions is dedicated to being an employer of choice in our communities. At Zions the possibilities are endless. You bring the talent; we bring the opportunity.

We are seeking a Banking Operations Procedure Advisor to join Zions Bancorporation. The Banking Operations Procedure Advisor plays a key role in supporting branch and banking operations by managing and optimizing knowledge base systems content management processes and internal communications. This position is responsible for ensuring the accuracy and accessibility of operational information collaborating with project teams and delivering high-quality content under tight deadlines. The ideal candidate will leverage strong business writing editing and technical skills to enhance operational efficiency and support organizational objectives. If you are passionate about process improvement customer service and working collaboratively to drive results we encourage you to apply.

Responsibilities:

• Manage and update knowledge base systems and web pages with relevant operational content.

• Collaborate with project teams and process owners to gather organize and deliver information.

• Research analyze and resolve moderately complex operational issues using sound judgment.

• Ensure compliance with banking operations processes procedures regulations and policies.

• Provide guidance and support to non-exempt employees as needed.

• Maintain and optimize a large repository of information for internal use.

• Deliver content quickly and accurately under pressure meeting established deadlines.

• Handle escalated operations concerns and recommend process improvements.

• Communicate effectively with internal customers on routine matters.

• Other duties as assigned.

Qualifications:

• College degree in business finance communications or a related field required.

• 2 years of experience in branch and banking operations policies communications knowledge base systems process and procedures or content management.

• Experience in grammar spelling and editing required; web-based training development a plus.

• Strong working knowledge of Microsoft Word Excel PowerPoint SharePoint or related software.

• Good working knowledge of HTML preferred.

• Excellent listening problem resolution and customer service skills.

• Strong interpersonal and communication skills both verbal and written.

• Ability to work collaboratively across teams and departments.

• Proven ability to organize optimize and maintain large information repositories.

• A combination of education and experience may meet requirements.

Work Location:
This position is fully in office (5 days a week) from the following office locations:

• Midvale UT

Benefits:

• Medical Dental and Vision Insurance START DAY ONE!

• Life and Disability Insurance Paid Parental Leave and Adoption Assistance

• Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts

• Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays

• 401(k) plan with company match Profit Sharing competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes enjoy working collaboratively with co-workers and want to make a difference for the clients and communities we serve.