Associate Clinical IT Support Specialist (Local ClarksvilleNashville)

Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.

Organization:

HealthIT End User Devices-Local

Job Summary:

Works closely with team members as well as external IT/Clinical teams to provide onsite technical support and troubleshooting to customers at an entry level capacity. Performs novice maintenance and support for standalone and networked electronic devices media services and software applications with needed guidance and/or assistance. Responsible for frequent communication and follow-up on all tasks and can review and understand technical documentation/diagrams.

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KEY RESPONSIBILITIES
Provide entry-level desktop support to customers.
Perform various administrative duties including technical documentation inventory etc.
Assist team members and customers and escalate issues when necessary.
Analyzes and validates business and technical requirements to ensure systems will perform optimally.
Installs and configures computer operating systems of zero to low complexity.
Executes infrastructure and system upgrades patches enhancements and bug fixes.
Follows relevant security policies and regulatory governances.
Perform all standard duties for expansions/projects for all IT hardware and connected devices at a basic supervised level.
Additional duties as assigned by superiors.

REQUIREMENTS

Some IT experience with IT hardware and connected devices

Ability to work independantly and within a close team environment

Ability to work primarily in the Clarksville TN area with some duties in the Nashville area.

TECHNICAL CAPABILITIES
Problem Management (Fundamental Awareness): Has light experience training direct exposure or past experience working with Incident Tracking and Problem Reporting. Is familiar with the Companys problem report format as well as problem tracking procedures and tools.

About the Department:

Health IT

HealthITprovides the best health information technology tools that support Vanderbilt University Medical Centers mission of:

• Delivering distinctively personalized care

• Improving the health care of individuals and communities regionally nationally and internationally

• Providing transformative learning programs

• Supporting compelling discoveries

Our tools which form the digital arteries of VUMC are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in todays ever-changing marketplace. Our 500 colleagues provide ongoing support over each products entire lifespan ensuring that the tools are meeting the evolving needs of the Medical Centers 24000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbiltand supported through a close partnership withVUMCInformation Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values ofaccountabilitytransparencyand executiondelivered with a strongPartner Promise.

Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.

At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance. Problem Solving/ Complexity of work: Uses existing procedures research and analysis to solve standard job related problems that may require some judgement. Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements. Team Interaction: Individually contributes to project/ work teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns to supervisors in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge technologies tools or systems and displays willingness to go above and beyond. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively :- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.- Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

1 year

Education:

Associates

Vanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.