Product Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Product Manager Salesforce Platform (Sales Service & Lead Integrations)

Reutersis seeking a highly skilledProduct Manager Salesforce Platformto join ourCommercial this role youll shape how our teams sell support and serve customers by evolving Salesforce across a complex multi-business environmentimproving usability standardizing where it adds value and enabling automation and compliance at scale.

We currently operatethree Salesforce instancesacross different business units. Our primary Salesforce instance is integrated withZuora CPQ(with billing executed inZuora) however were also incorporating Salesforce RCAto enable global cross-sell for one business unit. Our Support organization also uses Salesforceto manage omnichannel customer support and is actively progressing anAI automation programleveraging Agentforce. This role will ensure Support is designed into the wider ecosystemnot bolted on.

This role also ownsLead integrations: we currently useEloqua with a requirement to also integrate HubSpot.

About the Role:

Own product discovery and deliveryfor Salesforce Sales and Service workflows translating business process needs into usable adoptable solutions.
Align stakeholdersacross Sales Support Commercial Excellence Commercial Policy Business Operations and front-end product teamsdriving clarity prioritization and decisions.
Standardize intelligentlyacross three Salesforce instances defining what should be consistent (data definitions controls reporting) vs. configurable by business unit.
Drive roadmap alignmentacross CPQ realities (Zuora CPQ today RCA for cross-sell in one BU) ensuring a coherent seller experience and scalable operating model.
Integrate Support into the end-to-end journey including omnichannel service digital self-serve and AI-enabled workflow automation.
Own Lead lifecycle and integrations evolving from Eloqua-centric to supporting growing HubSpot demand (definitions routing SLAs data quality).
Improve the transactional B2B sales motionby removing unnecessary subscription-style gates and hard stops optimizing fast-turn workflows and improving handoffs betweenself-serve seller assist self-serve(including pricing and billing account setup for invoicing).
Prototype and validate workflows early(journey maps clickable prototypes; tools such as v0 are a plus) to build stakeholder confidence and reduce delivery risk.

About You:

6 yearsproduct management experience delivering workflow/platform capabilities in a multi-stakeholder environment.
Strong ability tomap and improve business processes align stakeholders and drive outcomes.
Working knowledge ofSalesforce Sales Cloud and Service Cloud(enough to partner effectively with admins architects and engineers).
Experience withlead lifecycle / marketing automation integrations(Eloqua and/or HubSpot or similar).
UX mindset and comfort usingprototyping toolsto validate solutions and drive adoption.
Strong communication skills (clear requirements decision logs roadmap updates) and an outcome-driven approach.

#LI-BD1

Whats in it For You

Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on .

Required Experience:

Product Manager Salesforce Platform (Sales Service & Lead Integrations) Reutersis seeking a highly skilledProduct Manager Salesforce Platformto join ourCommercial this role youll shape how our teams sell support and serve customers by evolving Salesforce across a complex multi-business environmenti...