Aftersales Ops

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Summary:

The Aftersales Operations role is responsible for managing a high volume of administrative tasks and inquiries from the Aftersales and Account Management teams. This position plays a key role in supporting client account renewals expansions and other post-sales processes by ensuring operational accuracy timely documentation and smooth coordination across internal teams.

Key Responsibilities:

Manage a high volume of administrative requests and inquiries related to client account renewals upgrades and expansions.
Provide comprehensive administrative support to the Aftersales and Account Management teams including data entry sales order creation and agreement preparation.
Ensure accuracy and consistency of client information across internal systems and documentation.
Collaborate with cross-functional teams (e.g. Finance Legal Operations) to ensure all renewal and expansion processes are completed on time.
Maintain organized records of client contracts renewal schedules and other aftersales-related documents.
Monitor and track renewal progress to ensure timely follow-ups and smooth client experience.
Assist in preparing reports dashboards and documentation for internal tracking and performance monitoring.
Identify opportunities to improve operational efficiency within aftersales processes.
Support ad-hoc administrative and operational tasks as assigned by the Aftersales Manager.

Qualifications:

Bachelors degree in Business Administration Management or a related field.
13 years of experience in administrative operations or sales support rolespreferably within a SaaS or technology company.
Strong attention to detail and excellent organizational skills.
Proficient in CRM systems and sales order management tools (e.g. Salesforce HubSpot or similar).
Effective communication and collaboration skills across teams.
Ability to handle multiple priorities in a fast-paced environment.
Proactive reliable and solution-oriented mindset.

Preferred Skills:

Familiarity with SaaS renewal and subscription management processes.
Experience working with cross-functional teams in a hybrid or remote setup.
Intermediate Excel or Google Sheets skills for data tracking and reporting.

What You Will Get:

salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Friendly and dynamic work environment.
9. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at ENG or to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Job Summary:

Key Responsibilities:

Manage a high volume of administrative requests and inquiries related to client account renewals upgrades and expansions.
Provide comprehensive administrative support to the Aftersales and Account Management teams including data entry sales order creation and agreement preparation.
Ensure accuracy and consistency of client information across internal systems and documentation.
Collaborate with cross-functional teams (e.g. Finance Legal Operations) to ensure all renewal and expansion processes are completed on time.
Maintain organized records of client contracts renewal schedules and other aftersales-related documents.
Monitor and track renewal progress to ensure timely follow-ups and smooth client experience.
Assist in preparing reports dashboards and documentation for internal tracking and performance monitoring.
Identify opportunities to improve operational efficiency within aftersales processes.
Support ad-hoc administrative and operational tasks as assigned by the Aftersales Manager.

Qualifications:

Bachelors degree in Business Administration Management or a related field.
13 years of experience in administrative operations or sales support rolespreferably within a SaaS or technology company.
Strong attention to detail and excellent organizational skills.
Proficient in CRM systems and sales order management tools (e.g. Salesforce HubSpot or similar).
Effective communication and collaboration skills across teams.
Ability to handle multiple priorities in a fast-paced environment.
Proactive reliable and solution-oriented mindset.

Preferred Skills: