QSSU FLIP A&M OPERATIONS MANAGER

Lead and oversee end-to-end service delivery across all client sites ensuring compliance with contractual obligations and service standards.

Drive operational efficiency through structured planning scheduling and supervision of site teams including Account Managers and Supervisors.

Ensure optimal utilization maintenance and tracking of equipment fleet and machinery across all operational locations.

Develop implement and monitor operational budgets in collaboration with Finance ensuring cost control and profitability.

Oversee material consumption and inventory management to minimize wastage and ensure timely replenishment.

Establish and enforce systems for tracking site performance service quality and issue resolution.

Collaborate with Business Development in site assessments costing and service design for new and existing clients.

Lead client relationship management from an operational standpoint ensuring high satisfaction retention and responsiveness to feedback.

Drive implementation of Health Safety Security and Environmental (HSSE) standards across all sites.

Identify assess and mitigate operational risks proactively.

Ensure compliance with ISO 9001:2015 standards and support continuous improvement initiatives.

Monitor and evaluate team performance through KPIs performance appraisals and accountability frameworks.

Ensure timely closure of operational issues client complaints and audit findings.

Provide leadership mentorship and development to operational teams to build capacity and accountability.

Support cross-functional collaboration with HR Procurement Finance and Business Development.

Requirements

Bachelors degree in Business Administration Operations Management Engineering or a related field (Masters degree is an added advantage).

Minimum of 58 years experience in operations management preferably in facilities management cleaning services or related industries.

Proven experience managing large multi-site operations and teams.

Strong financial acumen with experience in budgeting cost control and financial reporting.

Experience working within structured management systems such as ISO 9001:2015.

Demonstrated experience in client relationship management and service delivery improvement.

Experience in procurement processes inventory control and logistics management.

Familiarity with compliance regulatory requirements and HSSE standards.

Experience in performance management systems and KPI-driven environments.

Strong leadership and team management skills with the ability to drive accountability.

Excellent planning organization and prioritization capabilities.

High level of integrity professionalism and ethical conduct.

Strong analytical and problem-solving skills with a data-driven approach.

Effective communication and stakeholder management skills.

Ability to manage multiple sites and operations simultaneously.

Strong financial and commercial awareness.

Proactive mindset with ability to anticipate challenges and implement solutions.

High attention to detail and commitment to quality.

Ability to perform under pressure and meet tight deadlines.

Strong negotiation and decision-making skills.

Technological proficiency including Excel reporting tools and ERP systems.

Strong understanding of operational risk management.

Commitment to continuous improvement and innovation.

Customer-centric mindset focused on service excellence and retention.

Proactive and self-driven with strong ownership of results.

High resilience perseverance and adaptability in dynamic environments.

Strong sense of accountability and follow-through.

Collaborative approach to teamwork and cross-functional engagement.

Ability to lead by example and inspire teams.

Commitment to organizational values including integrity excellence and professionalism.