Chief of Staff – Consumer & Community Banking Operations & AI Transformation
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Posted on:
2 days ago
Vacancies:
1 Vacancy
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Job Summary
Step into a highimpact Chief of Staff role shaping the future of Consumer & Community Banking Operations across India and the Philippines. You will partner with senior leaders as a trusted advisor to deliver operational excellence while accelerating AIenabled transformation across lines of business. From strategy and controls to analytics workforce and vendor governance youll orchestrate complex programs that turn ideas into measurable outcomes. Your remit spans daytoday operating rhythms and longhorizon change including AI ML voice/chatbots and large language models that redefine how we serve customers. Join us to lead change that matters at JPMorganChase.
Job summary
As a Chief of Staff in Consumer & Community Banking Operations you will guide business leaders and enhance performance by promoting priority initiatives optimizing bottomline outcomes and governing execution across India and the Philippines. You will partner with global stakeholders to run operating rhythms drive AI transformation and mitigate business risks while advancing culture talent and communications. Together we will build a One Team culture grounded in accountability collaboration and innovation as we deliver for our customers and our people.
Job responsibilities
- Shape regional priorities and govern execution for Consumer & Community Banking Operations ensuring clear goals crossfunctional alignment and transparent updates for global stakeholders.
- Lead the AI transformation agenda across India and the Philippines including opportunity intake usecase design pilot execution scaled adoption and value tracking for AI ML voice/chatbots and LLMs.
- Implement new business strategy and platforms that advance Consumer & Community Banking lines of business and prepare the organization for evolving market structures.
- Optimize bottomline performance by driving initiatives on fees cost base productivity and location/vendor strategies; quantify impact and enable continuous improvement.
- Develop datadriven management insights and dashboards covering delivery financials risk workforce and AI value capture; distill complex data into executiveready narratives.
- Identify escalate and mitigate business risks including resiliency concentration legal tax regulatory capacity and extraordinary costs; embed controlsbydesign in AI deployments with Risk Legal and Compliance.
- Orchestrate operating rhythms management forums leadership offsites and senior visits to enable clarity of objectives interlocks and outcomes.
- Partner with Product Design Technology and Risk Analytics to define future workflows and implement Consumer & Community Banking programs; govern change management and communications for distributed teams.
Build and manage partnerships with external technology and consulting organizations; represent the function in internal and external working groups.
- Maintain oversight of org structures governance forums process improvements and continuous optimization of resource utilization and financial performance.
Required qualifications capabilities and skills
- 12 years experience in technology operations or business management within large matrixed organizations; proven experience in Consumer & Community Banking or retail banking environments.
- Masters or Bachelors degree in Business Finance Economics Engineering or a related field or equivalent experience.
- Demonstrated delivery of AI/ML voice/chatbot or LLM initiatives from concept to measurable impact within operations.
- Previous business management or Chief Operating Officer experience with strong financial acumen including expense analysis and productivity execution.
- Proven ability to identify escalate and mitigate business risks; experience embedding governance and controls in technology and process change.
- Strong stakeholder management and influence skills across globally distributed teams; effective with senior and executive stakeholders.
- Excellent written oral and visual communication; executiveready storytelling and presentation skills.
- Advanced analytical and problemsolving skills; ability to analyze large datasets and present conclusions concisely.
- Strong program and project management; able to define strategy and deliver outcomes across multiple groups under time pressure.
- High ownership and resilience; motivated selfstarter with excellent time management prioritization and attention to detail.
- Willingness to work a 4 pm IST 1 am IST shift to align with global partners.
Preferred qualifications capabilities and skills
- Handson experience with intelligent automation machine learning enablement or AI product adoption in largescale operations.
- Experience managing budgets workforce planning and location strategy across India and the Philippines.
- Portfolio management and vendor governance experience; effective collaboration with external technology and consulting partners.
- Proven success leading largescale communications and change management for distributed teams.
- Certification or formal training in product management Agile Lean or Six Sigma.
- Strong executive presence; energetic dynamic style with the ability to navigate ambiguity and drive clarity.
- Attention to detail with logical thought process and a track record of challenging the status quo to deliver efficiencies
Required Experience:
Senior IC
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
