Associate Consultant IT (Desktop Engineer)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Responsibilities:
- Configure test and deploy hardware and software to users both locally and remotely.
- Diagnose and resolves problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Provide solutions to user issues by identifying problems researching answers and helping to implement.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create monitor update and close tickets using Service Now ticketing system.
- Adhere to Black Box corporate technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.
Required Experience:
IC
Key Skills
About Company
Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.
