Senior CLM analytics

We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.

Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman Pakistan and UAE.

To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinking about our lives for good.

Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.

Why this role matters

As Senior CLM Analytics youll be the analytical engine behind our Customer Lifecycle Management function across three of Latin Americas most dynamic markets (Mexico Colombia & Chile). Right now we have a growing CLM program more campaigns more channels more customer segments and the need for someone who can bring real rigour to how we measure interpret and act on all of it. Youll help us move from gut feel to grounded data-driven decision-making and your work will directly shape how we retain and grow our customer base across these three countries in LATAM.

What success looks like

In your first yearyoullhave made a meaningful mark in three ways:

• Youve built and standardised a CLM measurement framework that makes true cross-market comparisons possible for the first time which is something the team has already been working towards.

• Youvestood up predictive models that help us get ahead of churn andidentifyupsell opportunities before the window closes.

• Youvebecome the go-to analytical partner for CLM Marketing and Product someoneboth teams proactively loop in not just consult after the fact.

Why this is for you

If youre the kind of person who gets energised by a blank canvas where the frameworks dont fully exist yet and you get to build them this is your role! Were not looking for someone to maintain a status quo. Were looking for someone ready to define what good looks like for CLM analytics across an entire region.

Key Responsibilities

In this role you will:

• Build &standardisemeasurement frameworks:Design and implement CLM performance measurement across Colombia Mexico and Chile enabling consistent comparable reporting that drives regional decision-making.
• Drive predictive modelling:Develop andmaintainmodels for churn risk upsell potential and customer lifecycle stage classification turning rawbehaviouraldata into forward-looking intelligence.
• Lead experimentation:Own the A/B testing and experimentation infrastructure for CLM campaigns makingoptimisationfaster more rigorous and more reliable.
• Collaborate cross-functionally:Work closely with CLM Marketing to evaluate campaign effectiveness and with Product to translate customer data into lifecycle triggers andpersonalisationstrategies.
• Shape analytics maturity:Contribute to the broader analytics maturity roadmap defining best practices tooling recommendations and reporting standards for the CLM function.
• Support multi-market operations:Manage analytical workstreams simultaneously across three markets adapting insights to local nuances while maintaining a coherent regional view.

Qualifications & Attributes

Werelooking for someone who brings the following:

Education

Bachelors degree in Statistics Mathematics Economics Computer Science or a related quantitative field. Equivalent practical experience is equally valued.

Experience

4 years in an analytics role ideally with direct exposure to CRM CLM or marketing analytics. Experience working across multiple markets or countries is a strong advantage. Backgrounds in fintech e-commerce or telecoms are particularly relevant.

Technical Skills

Must-haves:

• Advanced SQL comfortable with complex queries large datasets and building reusable analytical models
• Python used for statistical analysis predictive modelling and automation
• Campaign performance analytics experience defining KPIs measuring lift and communicating results to non-technical stakeholders
• A/B testing and experimentationmethodology

Nice-to-haves:

• Hands-on experience with CLM/CRM platforms such asMoengage Salesforce MarketingCloudBrazeorIterable
• Familiarity with cloud data environments (DatabricksBigQuery Snowflake Redshift or similar)
• Experience with datavisualisationtools (Looker Tableau Power BI)

Unique Attributes

• Thrives in fast-moving ambiguous environments where the answerisntalways clear and the path forward needs to be built not inherited
• Brings a proactive mindset surfaces insights without being asked and pushes thinking beyond the original brief
• Comfortable operating across cultures and time zones adapting communication style to different stakeholders
• Fluent in Spanish and English able to present findings and influence decisions in both languages

Additional Resources

Learn more about Beyond ONE by exploring the following:

• Beyond ONE Values
• Beyond ONE LinkedIn Page
• How Values Build Belonging por nuestra Group Chief People Officer

Our Hiring Process

Hereswhat to expect when you apply:

• Recruiter Chat: A conversation to understand your background what youre looking for and your expectations. Well also walk you through the role in more detail.
• Hiring Manager Interview: A deeper dive into your experience how you think about CLM analytics and how youd approach the challenges this role presents.
• Feedback Loop: Youll meet with key stakeholders across CLM Marketing Product and Data to get a rounded view of the team and the role. There may also be a take-home technical assessment at this stage.
• Final Interview: A closing conversation to align on vision ways of working and cultural fit.

Our Commitment to Feedback

At Beyond ONE we believe every candidate deserves to know where they stand. If you reach the interview stage butarentselectedwellshare clear and constructive feedback what resonated with us and where we saw gaps. Wedontsee feedback as a formality; we see it as part of building honest lasting relationships even with people wedontend up hiring.

Our Compensation Approach

Our compensation reflects our commitment to fairness performance and regional competitiveness. We benchmark salaries against the local market in Colombia and tailor benefits to support your wellbeing and professional development. Your recruiter will walk you through the specifics during the process we believe in full transparency so there are no surprises.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week in our UAE & Pakistan offices.
• Healthcare and other local benefits offered in market.

By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at