Cisco Collaboration L2 Engineer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster.
Maintaining VoIP systems ensuring high availability and optimizing communication solutions.
Provide Level 2 remote technical support for all Cisco UC products and services to end users.
Manage Tickets incident problem change & development requests via ITSM
Ability to isolate the problem and fix or escalate to the next level on timely manner and ensure timely updates..
Ability to work with Cisco TAC and other vendors / service providers until resolution.
Troubleshoot and resolve issues related to voice video and messaging systems.
Participate in regular meetings and discussions to review incidents changes and releases providing insights and recommendations for improvement.
Perform change and release management activities including planning testing and implementing changes to Cisco UC environments.
Basic experience troubleshooting telecommunications equipment and technologies including ISDN T1 & E1.
Document configurations processes and system changes.
Strong understanding and knowledge of voice protocols such as SIP MGCP SSCP H.323 RTP and RTCP
Strong understanding and knowledge of networking concepts such as TCP/IP DNS DHCP and TFTP
Strong understanding and knowledge Cisco Collaboration products such as Cisco Unified Communications Manager (CUCM) Cisco Unity Connection(CUC) Cisco IM & Presence Cisco Voice Gateways and Cisco Expressway.
Proficiency with monitoring and troubleshooting tools like RTMT Dialed Number Analyzer etc.
Perform other duties as assigned
Familiarity with cloud-based voice solutions such as Microsoft Teams Voice Webex or Zoom Phone is a plus.
Certifications such as CCNA Collaboration CCNP Voice or equivalent are preferred.
Required Experience:
IC
Key Skills
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