Lead Service Now Engineer – Integrated Risk Management (IRM)

Trident Consulting is seeking a Lead Service Now Engineer Integrated Risk Management (IRM for one of our client in Rosemead CA . A global leader in business and technology services.

Title: Lead Service Now Engineer Integrated Risk Management (IRM)
Location: : NY NY / Bethlehem PA / Stamford C / Holmdel NJ
Contract w2 Contract to hire
This is a Hybrid role - 3 days a week in one of these Office locations

Pay: $105/hr - $110/hr on W2

Role Summary:

• This is a senior level role designed for a ServiceNow Risk Management expert who not only delivers high quality solutions but also maintains strong awareness of ServiceNows product roadmap upcoming IRM capabilities and industry best practices.
• The individual will actively engage with ServiceNow product teams stay ahead of platform innovations and help Client assess how emerging features can strengthen our ERM capabilities.
• You will partner closely with business stakeholders ServiceNow platform engineering enterprise architecture data teams and risk domain leaders to shape the evolution of our risk technology ecosystem.
• The position reports to the Head of Enterprise Risk Technology and operates as part of a senior development group responsible for delivering maintaining and advancing Clients risk management applications on ServiceNow.
• You will drive improvements in configuration standards system reliability performance and automation.

You will be responsible for following set of activities:

Run (Operations & Stability):

• Lead day-to-day technical support for IRM BCM and TPRM applications in production
• Maintain and optimize existing configurations including forms lists workspace views notifications and ACLs
• Monitor scheduled jobs integrations and data quality checks related to risk continuity and third-party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM BCM and TPRM

Change (Enhancements Design and Development):

• Partner with business product owners to convert requirements into high quality technical designs aligned to OOTB best practices.
• Implement enhancements across IRM BCM and TPRM including flows approval logic persona models questionnaires scoring frameworks and portal/workspace improvements.
• Build and maintain Flow Designer logic business rules Script Includes UI actions and other configurations.
• Strengthen integrations with CMDB Archer vendor systems and external content providers (Integration Hub REST SOAP APIs).
• Contribute to reusable components coding standards and configuration governance for the IRM domain.
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities for Client
• Mentor and guide junior team members supporting their growth in ServiceNow configuration and risk domain knowledge

Product & Strategic Engagement:

• Maintain strong awareness of ServiceNow product roadmaps store releases and IRM/BCM/TPRM module enhancements.
• Participate in ServiceNow roadmap workshops advisory councils developer events and product feedback sessions.
• Build working relationships with ServiceNow product managers and solution architects to advocate for Clients needs.
• Assess new capabilities (e.g. AI features workspace enhancements GRC content packs) and recommend adoption strategies.
• Provide thought leadership on how ServiceNow IRM can advance Clients risk management maturity.
• Help shape long term technology strategy for ERM BCM and TPRM solutions

You Have:

• 10 years of experience configuring and integrating enterprise SaaS platforms.
• 5 years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables relationships ACLs UI policies Flow Designer and scripting using JavaScript
• Experience implementing or supporting IRM BCM TPRM or other non-ITSM modules.
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Ability to work with business leaders and convert requirements into scalable technical designs
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance performance tuning and system security.
• Experience leading technical troubleshooting and platform improvement initiatives.
• Strong communication stakeholder partnership and mentoring skills.
• Bias for automation simplification and continuous improvement.

Nice to Have :

• ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS) IRM CIClientM CISTPRM or other relevant certifications.
• Experience with scoped applications CI/CD pipelines and update set management.
• Familiarity with risk compliance continuity or thirdparty risk methodologies.
• Prior participation in ServiceNow advisory boards roadmap discussions or beta programs
• Experience with integrations using REST SOAP or Integration Hub spokes
• Experience with other GRC or risk management platforms (Archer RSA MetricStream LogicGate OneTrust etc.) that can translate to ServiceNow IRM

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract