Client Program Manager
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Client Program Manager Europe
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
Whilst the role is advertised as full-time we can offer flexible working arrangements for this role such as hybrid working adjusted working hours and other alternative working patterns.
Preferred location: Prague Czechia
We are looking for a Client Program Manager to lead operational performance strengthen customer satisfaction and drive value creation for a global key account across this role you will act as the main customer advocate internally and a trusted advisor externally coordinating with Customer Experience teams Sales and global functions to ensure consistent highquality execution.
Key Responsibilities
- Own the European customer experience by coordinating performance across origins destinations and Maersk teams globally.
- Ensure customer KPIs are met and strong monitoring and control processes are in place.
- Build strong relationships with the customers European logistics team and local plants; resolve daily operational queries and identify growth opportunities.
- Oversee endtoend shipment execution driving standardization automation and bestpractice sharing.
- Conduct Gemba walks to identify process gaps and implement improvements.
- Develop and maintain SOPs to ensure accurate consistent service delivery.
- Lead monthly performance reviews analyse delays and drive corrective actions.
- Support data accuracy and milestone timeliness through proactive dashboard use.
- Support Customer Experience teams across Europe and GSC as an operational subject matter expert.
- Contribute to value creation including expanding landside logistics (FTL/LTL)
- Partner with Client Program Managers on projects including EDI and operational escalations.
Key requirements
We are looking for someone who is eager to understand our key customers priorities passionate about Operational Excellence and comfortable navigating complex operational and commercial topics. You bring strong interpersonal and stakeholdermanagement skills a problemsolving mindset and the ability to recommend valueadding actions for the customer. English language is required.
Bonus qualifications include:
3 years of experience in operations project/program management or supply chain; a strong track record in a matrix organization; high urgency and persistence; and excellent communication and presentation skills.
Location
Based in Central South Europe ideally Prague enabling quarterly customer meetings and proximity to the key plants of the customer in Czech Republic and Slovakia.
Other relevant information
We ask you to be open to travel across Central South Europe and other areas in Europe at need.
No visa or relocation support is provided for this role.
Apply now
Interviews will begin shortly we would love to receive your application. Every candidate will receive a feedback.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
Key Skills
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
