Operational Control Manager
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Job Summary
Closing Date
13/04/2026Job Title: Operational Control Manager
Location: Durrington Office based
You will work a 12hour shift pattern including days nights and weekends on a set rota.
Contract Type: Permanent
Hours: 38 hours per week
Salary: Competitive salary plus benefits 400 per month car allowance and 15% shift allowance
About the role
This is a critical role within our 24/7 Operational Control team across Water and Wastewater. You will help ensure the safe supply of water and effective wastewater treatment. The role supports our commitment to customers communities and the environment. Reporting to the Head of Operational Waste Control you will play a key role in incident management. You will need to remain calm resilient and adaptable during operational challenges.
What you will be responsible for:
- Managing operational risk across water and wastewater services on a 24/7 basis.
- Providing clear oversight of incidents to protect customers and the environment.
- Identifying risks early and ensuring mitigation plans are implemented effectively.
- Monitoring performance and escalating operational risks at the right time.
- Working closely with field teams and senior leaders during live operational events.
- Advising challenging and directing stakeholders to meet operational objectives.
Additional requirements specific to the role
- Working a 12hour rotating shift pattern including nights and weekends- Sample shift pattern will be shared before interview
What youll bring to the role:
Essential
Experience working in an operational or incident management environment.
Ability to remain effective under pressure and make informed decisions.
Strong communication skills with confidence working at all levels.
Experience managing risk and responding to live operational issues.
Desirable
NEBOSH or Health and Safety qualification or willingness to work towards one.
Experience within utilities infrastructure or a regulated environment.
Progression opportunities
This role offers development opportunities within operational control and leadership pathways.
About Southern Water
Southern Water is at the forefront of transforming Britains water industry investing significantly to enhance resilience sustainability and service excellence. With 7.8bn planned investment for 202530 this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where professionals can make a meaningful impact and help shape longterm outcomes.
Our commitment to inclusion
At Southern Water we believe diverse perspectives drive innovation. If you are passionate about making a positive impact and feel you could add value to our team we would love to hear from you even if you do not meet every requirement. Your experience and approach could be exactly what we need.
If this role is not quite right for you but you would like to hear about future opportunities you can register your details here:
Our Commitment to Diversity
We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. Reasonable adjustments are available throughout the recruitment process.
Additional information
Appointment to this role is subject to preemployment checks including right to work in the UK DBS checks and verification of employment and education history for the past three years.
Some roles may require enhanced security vetting. If required standards are not met any offer may be withdrawn.
Required Experience:
Manager
Key Skills
About Company
Welcome to the Southern Water website. We provide water and wastewater services to East and West Sussex, Kent, Hampshire and the Isle of Wight.
