Senior Cloud Support Engineer III
Share
Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others
Responsibilities
- Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
- Exposure to Python REST API Java SQL HTML or XML/XSL technologies
- Windows/Linux system administration knowledge
- Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure
- Excellent oral and written English communication skills
Preferred Cloud certifications (AWS Azure or Google Cloud). Bilingual with proficiency in both English and Korean.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cluster
- B2C
- Cost Estimation
- External Audit
- Concrete Pump
About Company
We provide powerful software solutions and expert services that empower every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. Our analytics and mobility platform delivers high-performance business applications th ... View more
