Monitoring & Support Associate China
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
We are looking for a Monitoring & Support Associate to join our Customer Success team who will be the main responsible and point of contact for achieving the SLAs and handling any alarms outages or issues during their coverage hours.
Preferably based in China.
What will I be doing
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever necessary: involve escalate and communicate with other teams through the correct channels in a timely and clear manner.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain up-to-date knowledge of technical processes functions and requirements.
- Manage tickets questions and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.
What skills do I need
- Bachelors degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive independent critical thinking issue prevention attitude anticipating potential incidents great energy decision making.
- Knowledge of analytical tools is a plus: Excel SQL Databases Kibana etc.
- Advanced/Fluent English.
- Working from Thursday to Monday - 7 am to 4 pm (1 hr break)
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Cruise
- Dcom
- HVAC Design
- Arabic
- Asic
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
