HR Shared Service Coordinator

Normal, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

Position Summary:
We are seeking a detail-oriented and service-driven professional to provide Tier 1 HR support to employees across a wide range of people-related topics. This role is responsible for delivering timely accurate and high-quality support while ensuring a positive employee experience. The ideal candidate is organized proactive and comfortable working with HR systems and case management tools.

Key Responsibilities:

Serve as Tier 1 support for employee inquiries related to benefits payroll compensation programs HR systems policies and general HR topics via case management chat and occasional in-person support
Manage cases end-to-end by triaging diagnosing resolving or routing issues documenting actions clearly and ensuring timely follow-up and closure
Utilize HR systems and tools (e.g. ServiceNow Workday iCIMS or similar platforms) to research inquiries process transactions and maintain accurate records
Leverage response templates and knowledge base articles to provide consistent and scalable support; recommend updates to improve clarity and usability
Identify and escalate complex or high-risk issues appropriately collaborating with Centers of Excellence (COEs) and HR/People Partners for Tier 2 support
Support key employee lifecycle processes such as onboarding job changes and offboarding with a focus on accuracy efficiency and employee experience
Meet established service level agreements (SLAs) customer satisfaction (CSAT) goals and first-contact resolution targets while maintaining confidentiality and compliance
Identify trends recommend process improvements and contribute to automation initiatives to enhance service delivery and efficiency

Job Requirements

Minimum of 2 years of experience in HR shared services People Operations or high-volume employee/customer support environments
Proficiency with HRIS platforms and case management/ticketing systems (e.g. ServiceNow Workday iCIMS or similar tools)
Strong written and verbal communication skills with the ability to simplify complex information document clearly and tailor messaging to diverse audiences
Demonstrated sound judgment and discretion when handling sensitive and confidential information
High attention to detail with strong organizational skills and consistent follow-through
Ability to work effectively in a fast-paced dynamic and sometimes ambiguous environment with a proactive solutions-oriented mindset
Strong prioritization and time management skills with the ability to adapt quickly and drive tasks to completion

Preferred Qualifications:

Experience supporting benefits payroll or related HR functions
Experience creating and maintaining knowledge base content or documentation
Familiarity with contact center operations including chat-based support workflows
Flexibility to support varying shifts or peak business cycles
Background in HR support shared services or customer service environments
Strong problem-solving skills and a continuous improvement mindset
Demonstrated professionalism and ability to maintain confidentiality at all times

Required Experience:

Position Summary:We are seeking a detail-oriented and service-driven professional to provide Tier 1 HR support to employees across a wide range of people-related topics. This role is responsible for delivering timely accurate and high-quality support while ensuring a positive employee experience. Th...

Key Responsibilities:

Serve as Tier 1 support for employee inquiries related to benefits payroll compensation programs HR systems policies and general HR topics via case management chat and occasional in-person support
Manage cases end-to-end by triaging diagnosing resolving or routing issues documenting actions clearly and ensuring timely follow-up and closure
Utilize HR systems and tools (e.g. ServiceNow Workday iCIMS or similar platforms) to research inquiries process transactions and maintain accurate records
Leverage response templates and knowledge base articles to provide consistent and scalable support; recommend updates to improve clarity and usability
Identify and escalate complex or high-risk issues appropriately collaborating with Centers of Excellence (COEs) and HR/People Partners for Tier 2 support
Support key employee lifecycle processes such as onboarding job changes and offboarding with a focus on accuracy efficiency and employee experience
Meet established service level agreements (SLAs) customer satisfaction (CSAT) goals and first-contact resolution targets while maintaining confidentiality and compliance
Identify trends recommend process improvements and contribute to automation initiatives to enhance service delivery and efficiency

Job Requirements

Minimum of 2 years of experience in HR shared services People Operations or high-volume employee/customer support environments
Proficiency with HRIS platforms and case management/ticketing systems (e.g. ServiceNow Workday iCIMS or similar tools)
Strong written and verbal communication skills with the ability to simplify complex information document clearly and tailor messaging to diverse audiences
Demonstrated sound judgment and discretion when handling sensitive and confidential information
High attention to detail with strong organizational skills and consistent follow-through
Ability to work effectively in a fast-paced dynamic and sometimes ambiguous environment with a proactive solutions-oriented mindset
Strong prioritization and time management skills with the ability to adapt quickly and drive tasks to completion

Preferred Qualifications:

Experience supporting benefits payroll or related HR functions
Experience creating and maintaining knowledge base content or documentation
Familiarity with contact center operations including chat-based support workflows
Flexibility to support varying shifts or peak business cycles
Background in HR support shared services or customer service environments
Strong problem-solving skills and a continuous improvement mindset
Demonstrated professionalism and ability to maintain confidentiality at all times

Required Experience: