Technical Support Specialist

Žilina - Slovakia

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Act as the technical support for clients leading technical calls and resolving complex issues
Manage prioritize and coordinate incoming tickets between Customer Success and Engineering teams
Collaborate with internal teams and external partners to deliver reliable technical solutions
Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
Validate new releases troubleshoot issues and ensure expected functionality
Maintain technical documentation and knowledge base
Identify process improvement opportunities and optimize support workflows
Execute operational tasks including data uploads configuration and data validation
Provide expert guidance on API SSO system integrations and survey implementations

Qualifications :

English Language.
Confidence in leading client-facing calls.
Excellent listening and communication skills.
Strong organizational skills and the ability to work under pressure while managing client expectations.
Proactive mindset with strong problem-solving abilities.
Ability to propose innovative solutions that help customers grow their business.
Proven experience in technical projects (mandatory).
Curiosity and willingness to continuously learn about the product and customer needs.

Nice to have:

Spanish language.
DevOps knowledge.
HTML CSS JSON and API/Integration familiarity.

Additional Information :

Contract of employment .
Extra holiday day on your first-year work anniversary up to 5 days for 5 years at Shiji.
All necessary equipment such as laptop additional monitor and other accessories.
A modern workplace in our office in the heart of Zilina of course as much coffee and fruit as you need to get into the flow.
Flexible working hours.
Company parties and social activities.
Friendly motivated and talented multicultural team.
Languages courses and multiple training & development opportunities.
Hybrid mode working.

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk

Please dont forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.

Remote Work :

Employment Type :

Full-time

Act as the technical support for clients leading technical calls and resolving complex issuesManage prioritize and coordinate incoming tickets between Customer Success and Engineering teamsCollaborate with internal teams and external partners to deliver reliable technical solutionsCollaborate with P...

Act as the technical support for clients leading technical calls and resolving complex issues
Manage prioritize and coordinate incoming tickets between Customer Success and Engineering teams
Collaborate with internal teams and external partners to deliver reliable technical solutions
Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
Validate new releases troubleshoot issues and ensure expected functionality
Maintain technical documentation and knowledge base
Identify process improvement opportunities and optimize support workflows
Execute operational tasks including data uploads configuration and data validation
Provide expert guidance on API SSO system integrations and survey implementations

Qualifications :

English Language.
Confidence in leading client-facing calls.
Excellent listening and communication skills.
Strong organizational skills and the ability to work under pressure while managing client expectations.
Proactive mindset with strong problem-solving abilities.
Ability to propose innovative solutions that help customers grow their business.
Proven experience in technical projects (mandatory).
Curiosity and willingness to continuously learn about the product and customer needs.

Nice to have:

Spanish language.
DevOps knowledge.
HTML CSS JSON and API/Integration familiarity.

Additional Information :

Contract of employment .
Extra holiday day on your first-year work anniversary up to 5 days for 5 years at Shiji.
All necessary equipment such as laptop additional monitor and other accessories.
A modern workplace in our office in the heart of Zilina of course as much coffee and fruit as you need to get into the flow.
Flexible working hours.
Company parties and social activities.
Friendly motivated and talented multicultural team.
Languages courses and multiple training & development opportunities.
Hybrid mode working.

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk

Please dont forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o. in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o. for the needs of future recruitment.

Remote Work :

Employment Type :

Full-time

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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About Company

Shiji Group

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more

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