Azure & Citrix L3

Inetum Managed Services Operations provides 24/7 support to multiple European customers. As an Azure & Windows Admin L3 you will act as a senior technical reference ensuring service continuity handling complex incidents and supporting automation and continuous improvement initiatives.

You will collaborate closely with Level 1 and Level 2 teams helping guide and coach them while also taking ownership of advanced issues and infrastructure challenges.

Key Responsibilities

• Provide 3rd-level support for Windows Server and Azure infrastructures.
• Take full ownership of incidents and ensure resolution with high customer satisfaction.
• Lead problem-solving activities and contribute to continuous service improvement.
• Create validate and improve documentation and procedures for L1/L2 teams.
• Participate in 24/7 oncall rotation.
• Support implementation of new solutions changes and automation initiatives.
• Act as a mentor and technical reference for junior colleagues.

Qualifications :

• Citrix and AVD Virtualization
  • Experience with Windows Server 2016/2019/2022.
  • Security best practices and patching.
  • Experience with virtualization technologies (VMware/HyperV).
• Azure Administration
  • Deployment and management of Azure VMs VNets Storage Load Balancers ...
  • Understanding of Azure networking: VPN Gateway ExpressRoute IP addressing.
  • Experience with Azure AD RBAC Policies and Security Center.
  • Monitoring using Azure Monitor Log Analytics Application Insights.
  • Automation with PowerShell Azure CLI Logic Apps Automation Accounts.
• Passion for IT and continuous learning.
• Strong analytical and troubleshooting mindset.
• Customer-oriented approach and strong communication skills.
• Ability to work under pressure and make autonomous decisions.
• Team player proactive dedicated and reliable.
• Fluent in English (spoken & written).

Remote Work :

No

Employment Type :

Full-time