VP, Human–AI Experience & Adoption

This role sits at the intersection of human centered design enterprise AI strategy and organizational change with a clear mandate: prove how AI should work for people at Chubb then scale it across the enterprise. Chubb is building AI infrastructure that will fundamentally change how work gets done. We are moving toward a future where employees can query decades of institutional knowledge generate documents grounded in organizational context and surface insights from emails meetings and internal systems through natural conversational interaction with AI.

The VP HumanAI Experience & Adoption exists to make that future real. You will serve as the connector among users technologists and senior leaders across Global Data & Analytics advancing the vision building early examples and driving adoption of AI native productivity tools. This is not a theoretical or advisory role. You will design build deploy and iterate demonstrating whats possible before scaling solutions across the enterprise. Our credibility and product insight depend on being exemplary AI users ourselves. This role exists to break through institutional inertia challenge the way we have always done it and make our AI-team the most AI-augmented team at Chubb.

Enterprise AI Strategy & Adoption Leadership

• Identify where AI can materially improve how people work prioritizing impact over experimentation
• Partner with Data & Analytics leadership to define AI adoption roadmaps grounded in real user needs
• Lead working sessions labs and workshops to educate energize and mobilize teams
• Articulate how connected AI systems transform productivity decisionmaking and institutional memory
• Translate emerging AI capabilities into practical humancentered solutions that deliver measurable outcomes

Human Centered AI Experience Design

• Define intuitive trustworthy interaction models for AIpowered tools across Data & Analytics
• Identify highimpact use cases; prioritize ruthlessly and prototype quickly to prove value
• Balance automation with transparency explainability and user control to build trust
• Conduct deep user discovery and usability testing to surface real friction points
• Design and refine endtoend humanAI journeys including feedback and learning loops
• Establish and evangelize clear design principles for responsible humanfirst AI
• Build and lead a small highimpact team of engineers and data specialists delivering internal AI knowledge infrastructure

• Address cultural barriers preventing adoption e.g. I am faster doing it myself mindset or simply workflow inertia

Cross Functional Partnership & Scaling Impact

• Partner across product engineering legal compliance and business teams to ensure responsible rollout
• Implement feedback loops and metrics to track adoption trust and productivity impact
• Navigate data governance privacy and security requirements in a regulated environment without stalling progress
• Act as an internal thought leader expanding what leaders believe is possible while grounding expectations in reality
• Codify patterns playbooks and standards that can extend beyond Data & Analytics to the broader enterprise

Skills & Attributes Critical for Success

• Deeply conversant in AI and large language model capabilities and limitations; able to separate hype from value
• A builder and change leader who modernizes how organizations work not just by shipping tools but by reshaping operating models
• Comfortable leading in ambiguity influencing without authority and operating in large complex enterprises
• A compelling communicator who can earn executive sponsorship and bring skeptical stakeholders along
• Biased toward action: you ship early learn fast and iterate continuously
• Experienced in consulting product strategy platform or process/people change leadership roles where adoption mattered as much as delivery

• 10 years in technology data AI product or change leadership roles
• Proven track record leading crossfunctional initiatives in large enterprises; regulated industry experience preferred
• Experience building or deploying AI products knowledge platforms or enterprise productivity tools
• Strong grounding in user research prototyping and iterative delivery
• Demonstrated ability to lead diverse technical teams and drive human adoption of complex systems
• Deep practitioner-level fluency with LLMs and AI tools you should be a power user yourself
• Working knowledge of AI/ML concepts design thinking and change management; familiarity with AI ethics
• Intellectual curiosity and business judgment prioritized over specific degrees
• Bachelors or advanced degree in Human Computer Interaction Cognitive Science UX AI or related field preferred
• Portfolio writing or examples that show how you think about humanAI collaboration

Important: You do not need to have held a role titled HumanAI before. If you have led technologydriven change built products or platforms redesigned workflows or driven enterprise adoption you are strongly in scope.

Why This Role Matters

Insurance runs on knowledge (judgment experience interpretation and history). Today much of that knowledge is fragmented across people emails and documents. AI can unlock it but only if it is designed for humans. This role is the tip of the spear:proving that AInative knowledge infrastructure works by deploying it first with the teams building AI at Chubb. If we cant make it valuable trusted and intuitive for ourselves in Data & Analytics we should not expect the enterprise to adopt it. You will help define the tools and experiences that drive how work evolves at Chubb an exciting pace car of the possible.