SPA Receptionist Bvlgari Hotel Milano
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Job Summary
JOB OVERVIEW:
Responsible for the accurate courteous and efficient reservation of Spa guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Useful help in the general organization of the Spa. Using empowerment to make decisions that will ensure complete problem resolution and maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.
Reports to:Spa Manager.
KEY RELATIONSHIPS:
Primary Internal:
Guest Services Housekeeping Reservations & Accounting PBX / Communication
Restaurant Engineering Sales Executive Offices.
External:
Hotel guests/visitors designated service company personnel and vendors.
STANDARD SPECIFICATION:
Requirements are representative of minimum levels of knowledge skills and/or abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves other employees or guests.
QUALIFICATIONS:
Essential:
1.A College Degree or in the process of receiving one.
a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests both in person and by telephone.
to provide legible communication.
to compute basic mathematical calculations.
of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
ESSENTIAL SKILLS:
have a professional image and personality exuding confidence and leadership skills.
to smile at all times.
to remain stationary at an assigned post for an extended period of time.
to understand guest inquiries and provide responses.
to promote positive relations with all individuals who approach the Front Desk and by telephone.
to focus attention on guest needs remaining calm and courteous.
to think clearly quickly maintains concentration and makes concise decisions.
to work well under the pressure of coordinating many requests at any given time.
to prioritize organize and follow up.
attention to details.
to input and access data in a computer.
to maintain confidentiality of all guest information and pertinent hotel data.
to perform job functions with minimal supervision.
to analyze and resolve problems & opportunities to the guest satisfaction while exercising good judgement.
to resolve guest opportunities.
to work cohesively with other departments and co-workers as part of a team.
to be flexible as the job changes.
to work flexible hours including weekends holidays and evenings if necessary.
an ambassador to The Bulgari Hotels & Resorts Company at all times in and outside of ones workplace.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Junior IC
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
