General Manager
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Sparrow Italia is an Italian-inspired steakhouse that celebrates the beauty of simplicity where peak-of-season ingredients take center stage. Our menu highlights fresh pastas handmade pizzas and reimagined Italian favorites that honor timeless traditions through a modern lens.
Recognizing that well-being is an essential part of todays dining experience our culinary program thoughtfully blends indulgence with balance offering wholesome alternatives that allow guests to savor the richness of classic Italian cuisine without compromise.
With locations in Miami Florida; Mayfair; London and a New York City opening coming soon Sparrow Italia invites guests into a world where sophistication meets warmth an elevated gathering place for exceptional dining and unforgettable moments.
Why this role:
The General manager is designed for a proven hospitality leader who wants full ownership ofa restaurants performance from guest experience to financial results. Thisis a high-impact leadership position within a growing restaurant groupoffering the opportunity to build strong teams drive operational excellenceand play a key role in the long-term success and growth of the business.
Job Summary
The GeneralManager is the senior leader responsible for overseeing all aspects ofrestaurant operations including service execution culinary and beveragestandards cleanliness safety and brand presentation. This role leads anddevelops the management team and hourly staff to ensure consistenthigh-quality execution across every shift.
The GeneralManager maintains full accountability for labor management cost controlsinventory systems reporting and compliance while partnering closely with theDirector of Operations and culinary leadership to drive performance supportmarketing and business development initiatives and ensure operational systemsfunction effectively at all times.
Key Responsibilities:
Leadership& Operations
Lead coach and develop the operations andculinary leadership teams to ensure consistent execution of standards.
Ensure all venue management processes andsystems are established followed and executed daily.
Maintain full compliance with all state andfederal regulatory requirements health codes and safety standards.
Ensure all managers are properly trainedinformed and up to date on policies procedures and operational expectations.
Complete all administrative responsibilitiesaccurately and on time as assigned by the Director of Operations.
Ensure reservation and guest management systems(including OpenTable and related platforms) are properly configured and fullyoperational.
Oversee timely reporting and resolution of allmaintenance and facility issues.
Guest Experience & BrandStandards:
Uphold and reinforce hospitality-driven servicestandards across all departments.
Ensure every guest is attended to and treatedwith professionalism warmth and respect.
Maintain consistency accuracy and integrity inthe presentation of all food and beverage menu items.
Collaborate with leadership to develop andrefine service standards menus and guest engagement initiatives.
Ensure the venue consistently meets brandstandards and is maintained in mint condition at all times.
Financial Performance &Business Development:
Participate in weekly marketing and businessdevelopment meetings to support revenue growth and brand awareness.
Establish and maintain proper par levels andinventory management systems including active tracking and controls.
Maintain full P&L responsibility includingreporting analysis and corrective action planning.
Ensure tips are handled distributed andmanaged in compliance with company policies and applicable regulations.
Qualifications
Minimum of five (5) years of progressivemanagement experience in a full-service or fine-dining restaurant environment.
Comprehensive knowledge of front- andback-of-house operations including food and beverage service staffsupervision inventory control and food safety.
Availability to work a flexible scheduleincluding evenings weekends and holidays.
Strong organizational skills with a proactivedetail-oriented approach to operations.
Proven hospitality leadership skills includingthe ability to coach develop teams resolve issues and lead under pressure.
Strong understanding of labor and cost controlsystems that drive restaurant profitability.
Excellent communication and leadership abilities.
Bachelors degree in business management or arelated field or equivalent professional experience preferred.
Experience conducting performance evaluationsand managing employee development.
Working knowledge of human resources practicesand procedures.
Proven experience hiring training andmentoring large diverse hourly FOH teams.
Demonstrated ability to adapt quickly in afast-paced high-expectation environment.
Positive self-motivated mindset with acommitment to excellence and team success.
Physical Requirements:
Ability to move throughout the restaurant standand walk for extended periods and occasionally assist with operational tasksas needed.
Ability to bend twist stoop reach overheadand below the knees and climb as needed.
Requires manual dexterity to operate toolsequipment and technology necessary for the role.
Requires visual acuity hearing ability andeffective communication skills.
Benefits & Perks:
As afull-time employee you are eligible to participate in a comprehensive benefitspackage designed to support your health well-being and work-life include:
Medical Insurance
DentalInsurance
Vision insurance
Paid Time Off (PTO)
Life insurance
Opportunities for professional growth anddevelopment
Benefits eligibility anddetails may vary by position and location.
We are anEqual Opportunity Employer and consider all qualified applicants without regardto race color religion sex (including pregnancy sexual orientation orgender identity) national origin disability veteran status or any othercharacteristic protected by applicable law.
If yourequire a reasonable accommodation to complete the application or interviewprocess please contact Human Resources at We arecommitted to providing reasonable accommodations in accordance with applicablelaw.
Required Experience:
Director
