Senior Program Manager, HR AI Product Experience
Share
Job Location:
Durham, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Labcorp is seeking a Senior Program Manager HR AI Product Experience for a team in Durham NC.
Work Schedule:This is a fulltime exempt (salaried) position assigned to a First Shift schedule with standard business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. in your local time zone.Business needs may occasionally require flexibility in work hours including earlier later or additional hours with reasonable notice provided when possible.
Applicants who live within 35 miles of either the Burlington NC or Durham NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location either Burlington or Durham supporting both collaboration and flexibility.
This role is accountable for the ongoing evolution governance and performance of Labcorps AI assistant (DiNA) for employees and people managers. Acting as the PM this role owns the experience content and skills roadmap that enablesour AI agent to effectively support HR inquiries tasks and moments that matter across the employee lifecycle.
The Manager / Senior Manager partners closely with HR COEs People Services HR Technology Talent Acquisition Corporate Communications and the HR AI Tech leaderto ensure the AI agent continually expands in capability operates with accuracy and empathy and demonstrably reduces manual work for HR teams. This role focuses specifically on the employee/manager-facing DiNA experience not the full agentic AI ecosystem while remaining tightly connected to the broader AI platform roadmap.
Responsibilities:
AI Agent Experience Ownership & Product Management
Serve as the product manager for the DiNA assistant leading ongoing development feature enhancements prioritization and governance.
Own the content and skills roadmapfor DiNA partnering with COEs (Benefits Talent Rewards Employee Relations People Services etc.) to bring new topics and capabilities into the assistant.
Manage day-to-day operations and intake for improvements ensuring the backlog reflects business priorities.
Maintain and refine DiNAs tone behavior accuracy and inclusivity especially for sensitive HR topics.
Cross-Functional Leadership & Partnership
Act as the primary bridge between HR functional teams and the HR AI Tech leader translating employee and manager needs into clear DiNA requirements.
Coordinate closely with the HR AI Tech team to ensure DiNA roadmap items are aligned with the broader IBM platform roadmap without duplicating technical ownership.
Partner with HR Communications to ensure messaging change management and updates related to DiNA are effective and well-distributed.
Content Conversation & Skill Development
Oversee all conversation design content updates and new skill deployment within DiNA.
Lead structured governance routines to ensure accuracy compliance and global alignment across allDiNAcontent.
Work with COEs to ensure their expertise is embedded correctly and refreshed continually.
Performance Insights & ROI
Monitor DiNAs performance using dashboards analytics and sentiment insights to identify friction where users get stuck and opportunities for improvement.
Track ROI and effectiveness ensuring DiNA reduces manual HR work decreases ticket volume and improves employee/leader satisfaction.
Conduct ongoing testing validation and pilot execution for new skills or features.
Governance & Quality Control
Maintain AI governance standards in partnership with Legal Privacy Compliance and the HR AI Tech team.
Serve as the decision point for what DiNA should answer autonomously versus what must be routed to a human expert.
Ensure employee and manager experiences are high-quality accessible and aligned with global HR standards.
Minimum Qualifications:
Bachelors Degree.
8 or more years in HR HR Operations Employee Experience or related fields with a strong understanding of employee lifecycle processes and HR COE practices.
3 or more years experience with platforms like Workday ServiceNow or WatsonX Orchestrate.
1 or more years experience with conversation or content design.
Preferred Qualifications:
1 or more years experience owning or managing chatbots or digital employee experience platforms.
Additional Job Standards:
Experience managing cross-functional projects or product roadmaps.
Excellent communication prioritization and stakeholder management skills.
Experience in large global organizations.
Knowledge of HR Service Delivery systems.
Conversation or content design experience.
Comfort with agile methodologies.
Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data please see ourPrivacy Statement.
Required Experience:
Manager
Key Skills
About Company
Labcorp helps patients, providers, organizations, and biopharma companies to guide vital healthcare decisions each and every day.
