Ombudsman Case Worker Aging and Adult Services

Salt Lake CountyA career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees lives from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment we appreciate employees through great benefits a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck. A career with /Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays up to 24 vacation days 12 sick days and one personal day every year. We work in a hybrid environment giving you flexibility to manage working from home and being in the office.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution
• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Professional Development including professional membership fees paid
• Tuition Reimbursement
• Plus: Onsite medical clinic and gym; hospital insurance pet insurance auto and home insurance and discounts at County facilities.

For Benefits information Click HERE

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

JOB SUMMARY

Promotes advocates and ensures the adequacy and safety of care received and the quality of life of older adult residents of assisted living and long-term care facilities in Salt Lake County in accordance with applicable Federal and State laws regulations and policies.

MINIMUM QUALIFICATIONS

Bachelors degree from an accredited college or university in a closely related field; OR an equivalent combination of related education and experience.

Must be able to obtain certification as a certified Ombudsman within six (6) months of hire.

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Encourages elderly residents and family members to advocate positive change in the facility.
• Provides information and referrals to individuals regarding assisted living and long-term care facilities.
• Provides information to the public residents community organizations and other agencies about the needs/rights of elderly residents.
• Investigates reports of alleged inadequacy of care and violations of rights abuse neglect or exploitation of residents.
• Coordinates and cooperates with other agencies to protect elderly residents.
• Conducts consultations and works to resolve complaints through an action plan.
• Provides advocacy to correct problems individually and on a systemic level. Ensures that interventions focus on the quality of care and life.
• Assesses and evaluates residents needs to make appropriate recommendations and referrals.
• Coordinates services with Medicaid Fraud Adult Protective Services State Licensing agency and certifies assisted living and long-term care facilities and other appropriate agencies.
• Creates and maintains case records.
• Ensures the timely entering maintenance and submission of activities and case work into State Ombudsman software programs.
• Provides specialized technical assistance consultation training and resources to providers and community organizations.
• Provides training and guidance to facility management and
• Assists in the training and supporting of Ombudsman volunteers.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Ombudsman policies and procedures
• State of Utah rules and regulations of assisted living and long-term care facilities
• Investigative techniques
• Medicare Medicaid and other insurance information and community resources
• Federal law regarding resident rights
• Care planning for long-term care residents
• Basic knowledge of medical conditions common to geriatric residents
• Microsoft Office

Skills and Abilities to:

• Interpret and communicate complex rules regulations and policies and procedures
• Communicate effectively both verbally and in writing
• Relate to individuals with diverse backgrounds
• Maintain and organize case files and reporting elements
• Learn and access the Ombudsmen manager database and forms
• Act independently and assertively
• Develop working relationships with facility staff government and community organizations

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must be able to access transportation to perform assigned work tasks in various community locations within a reasonable time.

Required to travel throughout Salt Lake County on a daily basis.

IMPORTANT INFORMATION REGARDING THIS POSITION

Candidates cannot serve as an Ombudsman and work in a licensed assisted living or licensed nursing care facility at the same time due to state and federal policy.