Market Operations Leader
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Market (or Area) Operations Leaderis responsible forcoaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs helping drive performance compliance staffing stability and client experience while respecting the Lead Veterinary Partners ownership and leadership authority.
Key Responsibilities
Hire andprovidetraining support for new PracticeManagers
Coach and develop Practice Managers through regular 1:1s and field support. Areas of focus include(but are not limited to)hiring onboarding training leadership communicationperformance management
Drive execution of operational initiatives (forward booking recalls NPS payment tools workflows)
Monitor clinicP&L andKPIs and provide performance feedback
Support staffing plans scheduling optimization and labor management
Lead efforts to uphold client and team experience KPIs driving prompt escalation ofcomplaintsrisksor performance issues to Regional Operations
Ensure compliance with OSHA DEA inventory and documentation standards
Partner with LVPs toexecuteon operational priorities and expectations
Leadregular market-level meetings to develop PMs and communicate company initiatives
Share best practices across clinics
Success Metrics
PM performance and engagement
Team member engagement andretention
Clinic KPI consistency
Successful initiative adoption
Compliance and staffing stability
Key Relationships
Reports to: Regional Director of Operations
Partners with: LVPs PMs Regional Ops VP Vet team
Qualifications & Skills
Strong operational leadership experience inveterinaryhealthcareor service-based environments
Excellent interpersonal and coaching skills with the ability to influence without direct authority
Proven capability in scheduling staffing labor management and KPI execution
Effective problem-solver with strong situational judgment
Skilled in conflict resolution and performance coaching
Clear confident communicator with strong follow-through
Highly organized with strong attention to detail
Self-directed adaptable and results-oriented
Commitment toCityVetsvalues and partner model
Requirements
Willingness to travelfrequentlywithin assigned market
Bachelors degree preferred
Minimum5 years ofveterinaryoperations or management experience preferably multi-site
Experience coaching managers or leading teams
Proficiencyin PIMS scheduling systems and operational reporting tools
Solid understanding of clinic financials and labor metrics
Knowledge of regulatory and safety requirements
Key Skills
About Company
Role Summary The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PM
