Onsite IT Technician (Dutch and English)
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone via email and face to face as well as acting as a point of escalation with 3rd party resolver groups for problems that you cant resolve.
Job responsibilities
- Provide support that consistently meets or exceeds Customer expectations
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue if necessary
- Provide troubleshooting for some network devices
- Coordinate with third-party vendors to resolve hardware and software problems as required
- Execute the installation of PCs peripherals and LAN-based equipment
- Move workstations peripherals and telecommunications equipment as required
- Receive and provide all required equipment to implement IMAC/R Service
- Install and set up equipment cables outlets and all other hardware required for implementing IMAC/R Service
- Document changes to inventory use and configuration
- AV and Conference support with Teams Meeting Rooms and BYOD
- At least 5 years experience in onsite support.
- ITIL V3 Foundation Certification (recommended)
- Advanced MS Office 365 skills
- Able to solve simple hardware issues
- iOS knowledge
- Networking skills
- ServiceNow experience preferred
- Team Player and Analytical Thinking
- Open and positive personality and ability to manage stress effectively
- Customer oriented (Service awareness) with good interpersonal and communication skills
- Able to adapt in a fast evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Relationship-builder at ease with people and capable of quickly building trust
- Language skills: Proficiency in Dutch and a good level of English.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-ONSITE
Required Experience:
IC
