Program Assistant ACT

Oshawa - Canada

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges from information and education to case management psychosocial rehabilitation housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that in addition to dealing with client mental health issues address social determinants of health using the recovery model.

Overview of the Role:

Provides administration support services to the ACT Team for the Canadian Mental Health Association Durham.

Duties and Responsibilities:

Participates as a member of a high performance multi-disciplinary team providing administrative support to staff and clients
Acts as first contact for client and family members managing and providing general program information
Completes daily staff assignment schedule
Liaises with clients and their families providing support de-escalating situations and resolving problems when needed
Provides timely administrative support and transcription service to program Psychiatrists e.g. responding to callers taking messages setting up appointments with staff and processing monthly invoices
Provides administrative support to the management and staff within the department creating templates to improve and maintain manual and electronic filing systems drafting and editing internal and external correspondence/spreadsheets/proposals/submissions/reports preparing PowerPoint presentations creating brochures/pamphlets using graphic design applications
Co-ordinates and arranges meetings workshops and focus group sessions ensuring accessibility to the facility
Tracks incoming referrals collecting statistical data monitoring indicators and prepares quarterly reports
Forwards invoices to finance for processing maintains filing system prepares cheque requests and initiates follow-up when required
Liaises with administrative staff within the organization coordinating activities relating to the provision of clinical services
Receives clients family members and visitors on the 7th floor and directs to appropriate location
Takes minutes at program meetings and prepares/distributes agendas and minutes of meetings
Provides administrative support on research projects writing proposals preparing donation letters and attending community meetings
Arranges for community presentations contacting other community agencies
Arranges for maintenance and repairs on office equipment as needed
Orders and maintains office/medical supplies as needed
Creates/maintains monthly work/statutory holiday coverage schedules and tracks staff vacations
Maintains petty cash for staff within the program
Reports identified/potential problem situations and possible solutions in a proactive and/or timely manner
Performs other tasks as assigned by management

Client Safety
Adhere to CMHA Durham client safety programs including program policies as well as infection control andprevention partnership with clients family members and fellow staff maintain open lines ofcommunication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Other Duties as Assigned

Attend participate in team meetings and all employee meetings
Participate in organizational quality improvement activities e.g. accreditation projects committee work special events
Participate in quality improvement activities at the team/program level

The above statements are intended to describe the general nature and level of work being performed by theincumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activitiesrequired of the position.

Effort:

Sits at a desk and on occasion lifts supply in order to perform the duties of the job
Concentration attentiveness and creativity required daily to schedule appointments prepare documents listen to clients attend meetings create brochures prepare presentations etc.

Risk Management:

Minimizes risks adhering to CMHA Durham Policies and Procedures identifying assessing evaluating and controlling risks ensuring well-being of staff and clients

Qualifications:

Post-secondary education in medical administration and a minimum of three years related experience or equivalent combination of education and experience
Knowledge the Mental Health Act Health Care Consent Act Ontario ACT Standards social service benefits and related legislation in Ontario
Experience with medical transcription
Good communication (written and verbal) organizational and interpersonal skills
Ability to work with clients suffering from severe and persistent mental illness
Highly organized able to multitask and meet deadlines with many interruptions
Ability to work with individuals of diverse backgrounds
Knowledgeable of medical terminology and psychotropic medications
Knowledge of MS Office (Word Excel PowerPoint Access and Outlook) internet graphic design applications and various office equipment

Working Conditions:

Work in an office environment
Exposure to abusive/irate clients distractions interruptions and deadlines
Little exposure to hazards

What We Offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class race sexuality gender age faith or ability. With a flexible working model (within reasonable parameters of the program) memberships to meditation apps competitive vacation wellness time and 100% employer paid health benefits work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Required Experience:

Senior IC

Who We Are:Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.During that time it has evolved to provide a broad range of services to individuals and their families ...