UK Facilities Management Support Manager
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Job Summary
UK Facilities Management Support Manager
Location: Crawley or Green Park (Reading) travel required to Thales UK major sites
At Thales our workplaces and infrastructure enable our people to deliver solutions that make the world safer greener and more resilient. Were looking for a proactive Facilities Management (FM) Support Manager to help drive the effective delivery of our Mitie Integrated Facilities Management (IFM) contract across key UK sites.
Working closely with the Senior Workplace Contract Manager youll help ensure service quality contract compliance and continuous improvement across a wide range of FM services from maintenance and cleaning to security waste and catering. This is a handson fastpaced role where strong organisation communication and stakeholder engagement skills are essential.
What Youll Do
Support the delivery and daytoday management of the Mitie IFM contract across multiple UK sites.
Act as a key interface between Thales Mitie and subcontractors to ensure smooth highquality service delivery.
Monitor KPIs SLAs and performance data driving corrective actions and service improvements.
Support operational plans contract reviews audits and site meetings ensuring actions are tracked to completion.
Oversee delivery of core FM services including maintenance cleaning security waste and catering.
Assist with budget tracking invoice reviews and monthly reporting.
Manage service escalations and support rootcause analysis and preventative actions.
What Youll Bring
Experience in Facilities Management or Real Estate operations ideally within an IFM or contractmanaged environment.
Knowledge of Hard FM (maintenance engineering building fabric) and Soft FM (cleaning catering waste reception).
Understanding of manned guarding and site security operations.
Experience supporting contract performance KPIs and SLAs.
Strong stakeholder engagement skills across clients suppliers and internal teams.
Ability to analyse performance data and identify improvement opportunities.
Knowledge of procurement budgeting and FM financial processes.
Strong organisational communication and problemsolving skills.
Proficiency in Microsoft Office and FM systems.
Your Future at Thales
This role offers strong development pathways within the Real Estate function and across the wider Thales UK business with opportunities to grow into contract management services or project management roles.
Benefits at Thales:
Performance related annual bonus programme
Half day every Friday usually finishing around 13:00
28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)
24 hours volunteering paid for
Private healthcare
Pension scheme
Life cover
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Security Clearance Requirement:
Due to the nature of the work that we do at Thales many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant undergo achieve and maintain SC Clearance prior to commencing employment.
To be eligible for full SC you generally need to have resided in the UK for the last 5 some circumstances a minimum of 3 years residence in the UK over the last 5 years may be accepted with additional overseas checks.
Please visit the UKSV website for further guidance: is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
In line with Thales Baseline Security requirements candidates will be asked to provide evidence of identity eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment if you need this job advert in an alternative format or if you have any questions about the recruitment process please contact Resourcing Ops for mid to senior roles or the Early Careers Teamfor graduate and apprentice roles.
Great journeys start here apply now!
Required Experience:
Manager
Key Skills
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
