UK Facilities Management Support Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Thales is a global technology leader with more than 83000 employees on five continents. With over 7500 people in the UK operating across defence space aerospace and digital security we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers as well as delivering social value to the UK with our products and services.
UK Facilities Management Support Manager
Location: Crawley or Green Park (Reading) travel required to Thales UK major sites
Were looking for a Facilities Management (FM) Support Manager to help drive the effective delivery of our Mitie Integrated Facilities Management (IFM) contract across key UK sites.
Working closely with the Senior Workplace Contract Manager youll help ensure service quality contract compliance and continuous improvement across a wide range of FM services from maintenance and cleaning to security waste and catering. This is a handson fastpaced role where strong organisation communication and stakeholder engagement skills are essential.
What Youll Do
Support the delivery and daytoday management of the Mitie IFM contract across multiple UK sites.
Act as a key interface between Thales Mitie and subcontractors to ensure smooth highquality service delivery.
Monitor KPIs SLAs and performance data driving corrective actions and service improvements.
Support operational plans contract reviews audits and site meetings ensuring actions are tracked to completion.
Oversee delivery of core FM services including maintenance cleaning security waste and catering.
Assist with budget tracking invoice reviews and monthly reporting.
Manage service escalations and support rootcause analysis and preventative actions.
What Youll Bring
Experience in Facilities Management or Real Estate operations ideally within an IFM or contractmanaged environment.
Knowledge of Hard FM (maintenance engineering building fabric) and Soft FM (cleaning catering waste reception).
Understanding of manned guarding and site security operations.
Experience supporting contract performance KPIs and SLAs.
Strong stakeholder engagement skills across clients suppliers and internal teams.
Ability to analyse performance data and identify improvement opportunities.
Knowledge of procurement budgeting and FM financial processes.
Strong organisational communication and problemsolving skills.
Proficiency in Microsoft Office and FM systems.
Your Future at Thales
This role offers strong development pathways within the Real Estate function and across the wider Thales UK business with opportunities to grow into contract management services or project management roles.
Benefits at Thales:
Performance related annual bonus programme
Half day every Friday usually finishing around 13:00
28 days annual leave (plus bank holidays) with opportunity to buy up to 40 hours/year (pro rata)
24 hours volunteering paid for
Private healthcare
Pension scheme
Life cover
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Security Clearance Requirement:
Due to the nature of the work that we do at Thales many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held however if not currently held it is a requirement that the successful applicant undergo achieve and maintain SC Clearance prior to commencing employment.
To be eligible for full SC you generally need to have resided in the UK for the last 5 some circumstances a minimum of 3 years residence in the UK over the last 5 years may be accepted with additional overseas checks.
Please visit the UKSV website for further guidance: is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
At Thales we ensure equal opportunities pay and working conditions for all. The benefits we offer include private medical insurance buying or selling annual leave cycle to work schemes employee discounts paid volunteering day stocks and shares annual bonus and much more depending on the role. Read more about our benefits here.
We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes employee networks wellbeing policies and inclusive features here.
If this role isnt quite right for you we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.
Join Thales in the UK Innovate with us and shape the future!
Required Experience:
Manager
Key Skills
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
