Data Center Network Architect Cisco Voice SME L3

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job title - Data Center Network Architect Cisco Voice SME - L3)
Location - MontrealQC

Skills Required:

Experience in deploying managing & supporting Cisco IP telephony and Cisco Contact cCenter Express UCCX environment.

Provide post-migration technical support and incident resolution for users.
Manage complex issues by engaging with Cisco Technical Assistance Center (TAC) and other Vendors.
Act as the Subject Matter Expert (SME) for Cisco IP Telephony serving as the Internal Escalation point for Client Voice L3 operations.
Lead the rebalancing of existing multiple clusters including all co-ordination and communication.
Implement mobile and Remote Access (MRA) backend deployment and provide technical support for the enablement of next gen remote hard phones.
Provide technical support for the cluster upgrade of CUCM and UCCX to version 15.x
Deploy and maintain Cisco Voice Gateways (focused on VG400/VG420) and Support Cisco Expressway refresh project.
Provide technical support for the early deployment of Webex calling solution
Provide technical escalation support for the early adopters and rollout of Jabber Mobile.

Soft-Skills

Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Ability to work in a fast-paced dynamic environment.

Job title - Data Center Network Architect Cisco Voice SME - L3) Location - MontrealQC Skills Required: Experience in deploying managing & supporting Cisco IP telephony and Cisco Contact cCenter Express UCCX environment. Provide post-migration technical support and incident resolution for users. M...